topic Re: My good journey to Sky Stream from Sky Q in Sky Stream

My good journey to Sky Stream from Sky Q

lettice — Tue, 03 Mar 2026 14:09:59 GMT

Just coming up to three weeks of moving to Sky Stream from Sky Q.

Following is my journey from calling Sky for the change of service, delivery/setup and how it all works.

Background

Been a Sky TV customer since satellite TV on Sky started (just a small year away some 17 or so years ago) so through Sky+, Sky+ hd and for the last eight years or so Sky Q. Plus, have had Sky broadband since it started (in its many forms of dial up and the few dsl services) and last summer upgraded to Sky broadband Ultrafast +.
Sky Q was a faultless experience for me with a Sky Q main and one mini box, all connected on wifi, using the Q hotspots while on a dsl service, little point using the Q hotspots with a fibre connection (as that pushed out a higher local network speed for other devices across the house), so turned off the 2.4 ghz in settings on Q when I got fibre to stop the Q hotspots, just kept the 5 ghz on to keep Sky Q hidden mesh running/sharing together nicely, along with them both connected for first time on ethernet.

As a Sky trialist and currently a Sky community Superuser have had the opportunity of early firmware releases for the Sky boxes over that time and did get to be one of the first to get the Sky Q 2tb uhd/ hdr capable box, that I have just finished my Sky Q time with.

Move to Stream

Had a couple of calls to Sky, one being a possible move and how it works out as an account deal, plus the next call actually doing the deal of moving to Stream. A good deal.

Used 150 from landline and said 'Sky stream upgrade' at the voice prompt. Got straight through to Sky and was passed to a Sky Stream trained customer service rep, being pleasant helpful and knowledgeable. Great service as ever from Sky.

All was explained very carefully, from delivery, the setup process, billing changes (Stream and broadband now become separate billing dates), the changes/actions I need or could take for the service (changing Netflix tier and removing Ad skipping).

I had the original Ultimate TV package, so that got transferred over as Netflix Premium on Sky Stream (your current Netflix premium with Sky gets transferred at time of ordering, so with the later in year Sky Q renewal that would have gone up anyway to reflect the new Netflix pricing). Ad skipping was added by default. More on both these later.

Delivery

Sky Stream was delivered next day.

All track order updates in MySky app were well laid out clearly. Along with plenty of emails and texts sent to alert me of the delivery, with the tracking number. DPD service was great as it always is when have deliveries from them.

MySky app and a welcome email had some useful info for setting up with Sky Stream and the info I needed for the changeover. Important things listed there, examples being the Netflix changeover, Sky Store purchases and having to reactivate the Discovery+ app.

Setup

Excellent of Sky to have as previous products (Sky Protect kit and broadband routers) all cardboard and paper packaging. Not a piece of plastic bag, plastic tie or polystyrene at all.

The packaging was all well laid out, with clear and simple instructions, immediately you knew what to do.

Setup was easy, first pairing remote with puck and TV, then following the instructions on screen to activate the service and each puck.

Had no setup issues for both of my pucks.

MySky app showed I had activated and had all the correct info about my new pucks and services.

I decided I did not need the Ad skipping and also would downgrade the Netflix to the Sky Stream free offered tier. Within the MySky app, later that day made both those changes, it showed that after the first month would revert to that change, all reflected too in billing.

Do like the idea that apart from your base Sky entertainment package and Sky Sports (both 18 months contracts), other parts can be changed on/off month by month easily within the Mysky app, like Netflix tier, Ad skipping, UHD/Dolby, whole home.

Do also like the idea that we are renting the kit, like we did for Sky Q, so if anyting hardware related fails, it is a next day replacement of the puck or remote.
I did, a month or so back while on Sky Q have a faulty Sky Q remote,. Tried everything to fix, but in the end filled in the online form via the Sky help pages and a replacement remote was delivered by Royal Mail next day.

Using

So far, have had no issues at all with Sky Stream.

I decided to have both pucks connected via Ethernet. In settings, have turned off wifi and set both pucks with Network Standby On and Power Standby mode Off.
Both pucks, with the Netflix app speed test check showing speeds of early 90Mbps, well above the recommended speed required for Stream.

All linear TV and apps have worked fine.
Have noticed too the energy use of the pucks compared to Sky Q is a lot less when using, along with standby. It all adds up, even if over a year if its a only a few tens of pounds.

Must admit, the whole playlist thing works so much better than how I first envisioned it.

The playlist was a major factor that I was hesitant on re the move from Sky Q, that I thought I may dislike or miss the whole Sky Q and Sky+ multi and series link recording ideals we have got so use to for decades.
Even with all the homework to understand it more, before the actual move to Stream, I feel the promotion of it from Sky does not in my view really present it all that well to me how it actually works.
Seeing it online in videos, demos and in the Sky shops (the shops being limited to use by time and the staff not letting you get too involved with trying it, it's obviously in the shops more a brief show and look around for an up sell experience) really does not give you a proper overall picture of how it all works in concept.
But, my perceptions were not that in using over the last three weeks.

For Myself and I have also shown it the last few weeks to a few die hard more traditional TV users and Sky Q users, who felt they still needed Q to record, record, record.

On using Myself and from the reaction of the others I now have switched over to the whole idea of Stream and getting how the playlist actually works. Finding it actually fits and works so much better in todays streaming changing world than traditional recording with the Sky Stream cloud recording and 'playlist +' button' bookmarking of content.

I must be honest, I had reduced my recording of content in last few years with so much more being now available On demand and within apps. For example, shows like The Blacklist, FBI, Rookie having UHD content available, some of that recording was really just setting up a backup/reminder of the programmes when a new episode arrived and I'd mostly delete the hd recording and just watch the UHD On demand version.

Sports plays a big part of my live TV viewing. That being F1, Premier League, EFL football, cricket, golf, tennis, Indycar, all on Sky Sports as well as on Eurosport of the winter sports, Olympics, motorsport, Le Mans, and tennis. Plus, on occasions like last night the two FA Cup finals on BBC and ITV. Look forward to how the multi hour BTTC will play out on ITV, a major sports lovers clash exercise, simply I imagine, now I get it.

Usually it plays out for my sports viewing like this, being live or watching a little later (say half hour from start at most) or a later that day catch-up if it's been a crazy multi sport clashing day. On Sky Stream this has not been a problem at all and all has been a pleasure as it was with Sky Q. Cloud recording (especially of the F1 and all its series, sessions and programmes) has worked without a glitch.

Cloud recording works well and yes it does record (in a different manner).
An example, if you watch a show on ITV at 8pm Sunday, like Vera, it is two hours long with its ad breaks. Set to cloud record from the epg or anywhere else in the menus, come in from your Sunday 'out and about' and settle in say 45 mins into the current linear live output. Play the cloud recording you set or just even go to the channels it's showing live on and click 'watch from start'. You can watch from the beginning with either of those methods and skip through any parts and of course pause, rew and ff, eventually to even catch-up with the live output if you like.

Watch from start is available on every channel. You can do that for as long as the programme is listed for that time. Was great during the Sky Tennis a few days ago, when the four hour slot had two of the matches I wanted to watch, as I could not watch it live being for a short time engaged. So from watch from start, it was into the third hour of that four, I watched the first match, then ff to the start of the third match, nice and easy.
The only channels where 'watch from start' does not do that is for BBC listed channels, where it launches the iPlayer app to the watch from start live showing there. No big deal really as that is quick and painless.

For cloud recording, if any programme has an On demand available, normally within a short time, your cloud recording then gets changed over to that On demand content and still retains the original 'playlist +' bookmark with that link, so if you had watched it on the linear cloud recording on day one, on day two or later you may be watching the same programme episode or film via the the On Demand version or via the app. Once again that has worked very well and much easier than I imagined.
With Sky Stream channels that have no On demand, like Legend (linked from Stream) are played out within Sky Stream itself, so reamin seamless and basically sit 'forever' as a cloud recording.

Fot the likes of the main terrestrial channels and Sky channels content, at that later stage when On demand is made available it will launch the On demand content for the likes of the Sky channels and for the likes of the terrestrial channels via ITVx/C4/My5 apps etc. That is once again quick, easy and pretty seamless on Stream.

Using the apps, does bring up their own trick play (ff, rew, pause, play), but then with the likes of Disney+, Netflix and Paramount+ etc we are very used to that UI mixture anyway. Would be nice if at least for the UK terrestrial ones all had a similar feel, but think that is beyond Sky to really fix.

When using 'watch from start' or pause linear content, the trick play that Sky Stream uses is great and matches what we are used to on Sky Q.
In addition to that, compared to Sky Q the Sky Stream voice command is certainly a much bigger step up. For your trick play, just say all the ff, re, pause, play etc and they work very well.

Much the same with moving around Sky Stream, changing channels or finding content, the voice commands are excellent and so far have not had any kind of glitch with them.

One thing I really do like, is when viewing content, as well as the usual all episodes and series, more like this, on this week there is a rail called 'Cast and Crew' that lists the actors and directors of the programme or film. Have used this a lot to find so much other content.

The playlist offers up to five different playlists for different members of the family, named as you wish with a different coloured icon, but I am using all five as genres categories, naming mine as;

Sports

Westerns OldTV Films

Drama

Sci-fi and fantasy

Quiz News Doc Music

Finding it really useful that way at certain times of the day to drop in to a relevant one and play or see new.

The menus within Sky Stream, for content are laid out in similar categories to Sky Q, which helps when moving.

But some things seem lost, 'new toy maybe'. Stream is new and getting regular updates, I'm sure it will fix the few anomolies and change slightly in time, as Sky Q did before it settled down.
Finding trawling the Sports menus, content seems a lot harder work and seem to not always find an easy path back and forth. That might get better over time with learning or just using the more improved voice commands.
Have found a small anomoly that I hope gets fixed, example being;
Like on on Sky Q, the football tables are there. On Sky voice you could call the rail up, not so on Sky Stream. It's quite a trek through Home>Sports>football to find that rail.

Do like the way Continue Watching works and picks up your viewed content, rather than the jumbled pick up way we had on Sky Q with multiple episodes across series listed and its poor in my view implementation.

Notice, on Sky Stream, continue watching has a limit of holding 20 of the last occurrences, before they drop off. but it picks up from linear, On demand and apps (Netflix, Paramount+, ITVx etc). Disney + is not part of that, but hope that changes going forward.

Only slight annoyance though is, when using Watch from Start on any channel (except BBC) it adds that to continue watching, from a very brief look, plus it can list on occasions a fully watched programme that you have finished very close to the end or when ff to end and returned to the live channels. If its near end or returned, it should not be flagged in continue watching, as you have watched and would not be continuing. Hope that gets looked at going forward. Would like the ability to remove such things from the continue watching rail, when you mistakenly added or the syrtem did.

The picture quality in hd and especially the Sky HLG sport's streams, is a very welcome and very noticeable uplift, than from Sky Q.

The Dolby and Dolby Atmos is also putting out a much cleaner sound.

The red button (well coloured buttons as they are displayed on the Sky Stream remote) for F1/tennis/football and the seperate on its own golf one all work well, in fact just as you experience on Sky Q.

One channel though I do miss is Talking Puctures, that is not on Sky Stream. Yes I know of the reasons why, but a shame.
Still,, I have taken one of the cables from the now redundant Sky Q dish and plugged it into the 'basic' Sat option on my smart TV, and have recorded a few programmes from it onto a usb stick, namely the 'footage detectives'.
Plus, all the content is on their online encore site that you can cast to a TV via chomecast or via in my case to a Roku using the airplay option.

For me, so far the move has been a pleasure with the dealings with customer support, the delivery, setup and the whole transition and differing ways to get, view and manage all your content, but still keeping all your Sky channels, use and UI familiarity all very similar.

Hope this experience helps others on here.

Moderator note: Removed excess spacing at the foot of the message

Re: My good journey to Sky Stream from Sky Q

Laing1 — Mon, 18 Mar 2024 13:22:11 GMT

Nice review/write up of your journey @lettice

Re: My good journey to Sky Stream from Sky Q

Ecosse — Mon, 18 Mar 2024 14:35:16 GMT

You won't believe it but this is EXACTLY what I was hoping someone had done, documented the move from Q to Stream!

Props to you @lettice Well written and very clear 👏

Re: My good journey to Sky Stream from Sky Q

StephenBe — Mon, 18 Mar 2024 20:51:15 GMT

I really don't know what I'm doing wrong! I've had a similar journey with Sky+, SkyHD and now Sky Q.

I want to upgrade to Stream, but despite several calls and much attempted haggling, they will offer no discount whatsoever. Consequently, Stream would cost more than £20 extra a month.

I've coming to the conclusion they don't want me to stay as a customer.

I'll try again tomorrow, but I've never met so much resistance to buying a product at a sensible price.

Re: My good journey to Sky Stream from Sky Q

MarkGoldsmith — Mon, 18 Mar 2024 20:55:03 GMT

@StephenBe wrote:
I really don't know what I'm doing wrong! I've had a similar journey with Sky+, SkyHD and now Sky Q.

I want to upgrade to Stream, but despite several calls and much attempted haggling, they will offer no discount whatsoever. Consequently, Stream would cost more than £20 extra a month.

I've coming to the conclusion they don't want me to stay as a customer.

I'll try again tomorrow, but I've never met so much resistance to buying a product at a sensible price.

@StephenBe that does seem strange as it's normally the case that moving over to Sky stream is cheaper than Q as Sky try to entice customers to move to the streaming platform.

Are you out of your minimum term?

Re: My good journey to Sky Stream from Sky Q

StephenBe — Mon, 18 Mar 2024 21:03:47 GMT

I'm in contract at the moment for a few more and when I spoke to the retention team they were eager to offer me more discount on Sky Q (UHD for free) but absolutely won't budge on moving to Stream. Full price only.

I've had Sky Q for 6yrs or so.

Re: My good journey to Sky Stream from Sky Q

F1Jon97 — Tue, 19 Mar 2024 06:43:29 GMT

@lettice Thanks for describing your experiences. I tried Sky Stream in the early days but went back to Sky Q as I was having some inconsistancies with viewing the F1. I never mised a race but did have issues watching the 2022 Japanese GP live which had a lot of stuttering. However it played back perfectly using chasing playback on the cloud recording.

One of the minor issues I had is that it wouldn't cloud record things like the pre-race build up or Ted's notebook. Are these all working now?

Sounds like Sky Stream has come a long way since the early days especially with the cloud recording functionality, which sounds like it really has been improved. It's contract renegotiation time in June and with new customer Q prices sitting around £89 for what I want maybe I should reconsider Stream as they are quoting me £67 for a comparable package.

Re: My good journey to Sky Stream from Sky Q

MarkGoldsmith — Tue, 19 Mar 2024 08:09:26 GMT

@F1Jon97 wrote:
@lettice Thanks for describing your experiences. I tried Sky Stream in the early days but went back to Sky Q as I was having some inconsistancies with viewing the F1. I never mised a race but did have issues watching the 2022 Japanese GP live which had a lot of stuttering. However it played back perfectly using chasing playback on the cloud recording.

One of the minor issues I had is that it wouldn't cloud record things like the pre-race build up or Ted's notebook. Are these all working now?

Yes, and even without the cloud recordings the sessions are all available on-demand (albeit with a several hour delay). What I've noticed is that the cloud recording will get replaced by the on-demand version within about 24 hours.

Sounds like Sky Stream has come a long way since the early days especially with the cloud recording functionality, which sounds like it really has been improved. It's contract renegotiation time in June and with new customer Q prices sitting around £89 for what I want maybe I should reconsider Stream as they are quoting me £67 for a comparable package.

Re: My good journey to Sky Stream from Sky Q

lettice — Tue, 19 Mar 2024 09:10:51 GMT

@F1Jon97 wrote:

One of the minor issues I had is that it wouldn't cloud record things like the pre-race build up or Ted's notebook. Are these all working now?

All my uhd cloud recordings of the pre and post race are still in my Playlist, as originally cloud recorded, set as part of the normal F1 series link ( includes, practice, qual and the three race sessions, plus if in that weekend the sprint qualy and sprint race).

There are three uhd cloud recordings also of qualy, 1st and 2nd practice in there.

I never watch the press conference of the F1 show, so remove it, but have it in my playlist. They sometimes get put in as part of the F1 weekend series link trail.

For the main race programme and Teds notebook, after a day or so, my original cloud recordings of them got merged/ replaced with the On demand version and sit in my playlist along with the above ones. That is how it works on Sky Stream.

Re: My good journey to Sky Stream from Sky Q

lettice — Thu, 28 Mar 2024 09:31:15 GMT

Update:

After one month of Sky Stream:

Not one glitch. Still liking it very much.

Been cloud recording loads across all kinds of channels, so it's had a good testing;

Cloud recorded across the Sky channels, Legend, Great tv and their many movie channels, Drama, Film4, all four terrestrial and their many additional channels, QVC, CNN, and a few others with no issues.

Plenty cloud recorded on all the Sky Sports channels, especially the Sky Tennis three or four long hour slots last week or so, plus F1, F2, F3 all sessions and programmes including Teds notebook, for the last few weekends, worked flawlessly.

Have switched one of my pucks to wifi, rather than etherent, working perfectly also.

Averages out with Netflix speed test between 290-330Mbps. Of course that kind of speed is not needed, but may help in a busy bandwidth household. Has been reliable on wifi

Ad skipping yesterday turned off, as I cancelled it after the first 'forced' month.

Saves a fiver a month.
I do not have any issue with adverts and enjoy them., but understand some find them intrusive.

On itvx, 4 and 5 apps even with ad skipping you still have to ff the ads manually with the remote and be honest by the time you do that you may as well have watched the ads. The ad transitions on itvx, 4 and 5 all work very clean with Stream.

On restart or playlist cloud recordings the ads are now there, but it's live tv so you'd see them generally anyway and as above you would once again have to manually ff or voice skip them and would still see a few, if your 'skip 4 minutes' was not exactly the right length.

What I like with Stream supplied content, like playlist cloud recordings or restart, it has an ad countdown briefly top left and you can recheck by hitting ff, tells you that you have 2.10 minutes of ads left, works well.

Other than the above it has no effect with all the other app services that have their own ad on/off pricing options.

My Ultimate tv Netflix premium from Sky Q was carried over, so I cancelled that on first day of Stream and now in the next month it has changed to the free Stream Netflix with ads.

its about 30 seconds a the beginning of some content.
Works out about three minutes of ads within an hour and works very cleanly. It's pretty much identical to how the ads in Disney operate.

Re: My good journey to Sky Stream from Sky Q

Fothergill1 — Thu, 28 Mar 2024 10:14:00 GMT

@lettice A great followup to your original post. Like you I find the streaming platform brilliant (mostly). I had Glass for 18 months before changing to a Stream puck with a new Samsung TV and soundbar. The result is a stunning viewing experience. Also, maybe controversially, I find being able to watch what I want when I want is far more convenience than recording.

Re: My good journey to Sky Stream from Sky Q

IWTD — Thu, 28 Mar 2024 17:10:39 GMT

@StephenBe

Is your broadband with Sky? We made the switch from Q in December, our tv side of the bill is full price with zero discount and has increased pretty significantly to what it was on Q, however they applied all the discounts to the broadband and phone side, we have gigafast, broadband boost and the unlimited landline calls and I know they are now technically two seperate bills but we are now paying £5 a month less overall, I didnt even have to haggle and we too are long term customers going back to the early 90s and the analogue days although the my sky app only says 25 years.

In terms of the switch ous was also flawless, there have been two occasions where the cloud recording has lost the plot which lasted 2/3 days a piece, last week we recieved the big stream satisfaction survey from Sky and I answered there and will say it here, if they sort the reliability of the cloud recording out stream beats Q in every single regard, but as long as cloud recording has silly moments where nothing records we cannot recommend it at this point.

Re: My good journey to Sky Stream from Sky Q

StephenBe — Thu, 28 Mar 2024 17:44:47 GMT

Our broadband isn't with Sky and for various reasons, it can't be. For Sky Stream, they wanted to hike the charges considerably. It's made us re-evaluate Sky completely and as a result of this and some pretty dire customer service, we've actually decided to abandon Sky. The Freely service launches soon and looks interesting. It won't do everything Stream does, but it'll be £60 a month cheaper.

Re: My good journey to Sky Stream from Sky Q

lettice — Fri, 05 Apr 2024 08:16:46 GMT

This week I have been monitoring the bandwidth within my home setup, specifically how much the Stream pucks use.
As I mentioned above, I currently have one puck connected on wifi, another on ethernet.
On my Sky broadband Ultrafast + (500Mbps), I get the following average when running a speed test from a desktop via ethernet to a router;
Latency 4-5ms, 523-525 Mbps download, 72-74 Mbps upload.

HD = Watching any live TV, On demand or cloud recordings - 6-7 Mbps per puck.
UHD = Watching any live TV, On demand or cloud recordings - 11-12Mbps per puck.

So it seems with Sky recommended, is not far off the mark in the Sky help page link below;
Recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

Sky Stream FAQs | Sky Help | Sky.com

Re: My good journey to Sky Stream from Sky Q

TimmyBGood — Fri, 05 Apr 2024 10:11:55 GMT

@StephenBe wrote:

The Freely service launches soon and looks interesting. It won't do everything Stream does, but it'll be £60 a month cheaper.

By definition viewing only free-to-air channels is likely to be rather cheaper than subscription television.

Re: My good journey to Sky Stream from Sky Q

lettice — Mon, 27 May 2024 08:28:56 GMT

Today is three months since moving to Sky Stream from Sky Q.

In those three months, I have not had any issues with either of my two pucks.

Have kept one on ethernet and one on wifi, both performing without any network glitches.

So pleased that the Great set of channels have sorted out ther cloud recordings of those split films ( entertainment short programme between).

All now play out as a cloud recording. Great, to cloud record all those great westerns especially.

All my Sports cloud content, whether it be IPL, F1, Indycar, premier league/efl/fa cup football, tennis, golf and the like has all cloud recorded without issue.

Always enjoyed the 4k coverage that Eurosport provided of live matches and replays during previous years of the French Open.

This year, they are doing the same and the match replays they have shown so far have really shown off the uplift in pq that Sky Stream offers, not only with its HD broadcast quality,, but in this case the HDR quality.

Look forward this week to watching the French Open in HDR for selective matches.

The continue watching and playlist for all my easy to get to and view option is still working very well to my liking, as I have mentioned previously above.

Still finding the apps, whether Netflix, Discovery+, Apple TV+, Disney+, Paramount+, ItvX, 4 and 5 all work well and moving between apps and linear tv is an easy flow.

One thing I find could be much improved, is the layout of the Sports menus, it feels like a lot of panning up down, left/right to get to content easily or quickly while browsing. Hopefully, that will get some improvement as Sky Stream evolves.

Re: My good journey to Sky Stream from Sky Q

nmbailey — Mon, 27 May 2024 09:21:08 GMT

I wonder how typical this experience is of the Stream technology? I moved from Virgin Media a year ago and it's all been good so far for me, too. I'm a little wary of my monthly bill increasing when my initial 18 months are up but compared to what I was being asked to pay by Virgin (after 25 years as a customer) I'm happy with Sky Stream

Re: My good journey to Sky Stream from Sky Q

Padam_Padam — Mon, 27 May 2024 09:35:11 GMT

@nmbailey wrote:
I wonder how typical this experience is of the Stream technology? I moved from Virgin Media a year ago and it's all been good so far for me, too. I'm a little wary of my monthly bill increasing when my initial 18 months are up but compared to what I was being asked to pay by Virgin (after 25 years as a customer) I'm happy with Sky Stream

I think it's fair to say that most Sky Stream customers are probably relatively happy. People come on these forums to moan mainly, but their numbers are relatively small in the grand scheme of things.

The Sky Stream 'experience' is hugely dependent on the customer's broadband network. Those with decent stable bandwidth have a better experience. Simple.

A lot also depends on what a customer expects from the service. Many customers are switching to streaming for the first time and whilst some find the change difficult, others take to it well.

A lot also depends on how you consume TV. For those serial channel hoppers who aren't fussed about frame rates or HDR, like to be fed lots of stuff to choose from in one fairly simple interface, and just like to have something on all the time, then it can be ideal.

For others (mainly non-sports fans), who perhaps seek a more refined experience, who choose what they want to watch by other means and care a little more about how this content is presented to them, then it can be problematic. But these people are very much in the minority.

Sky Stream is a mass market product, designed to appeal to as many as possible. It delivers what most of those people want very effectively, and those that don't like it can easily get what they want elsewhere. That's the joy of the streaming world.

Re: My good journey to Sky Stream from Sky Q

IWTD — Mon, 27 May 2024 10:46:56 GMT

We switched from Q to stream in early December and have had no issue, I think there are probably two main issues that give stream/glass a negative image the first is essentially using the playlist wrong, I can't speak first hand about the state of the service when they first launched but I watched so many YouTube reviews when both glass and then stream were first launched and it completely put me off even considering it, they all showed how every episode available is there etc, the Simpsons was one fo their favourites to show as there are 34 odd series, they were using the playlist exactly like you would use the planner on satellite, the playlist is your watchlist, using the Simpsons again you wouldn't go on Disney + go to your watchlist scroll all the way through 34 series to find series 11 episode 20 etc when it's sat at the front of your continue watching rail, stream works exactly the same way you should really only be going to the playlist to start a new programme, once started it lives on the continue watching rail, weekly programmes work the same for example this morning new episodes of both The Jinx part two and The Cleaning Lady are right there front and centre as the most recent entires, this works the same way for all new weekly shows across all apps except annoyingly Disney+, it took us 3/4 weeks to break the habit of going to the playlist first and instead treating it like one fo the streaming apps, in just shy of seven months the only cloud recording issues we have had are one documentary on PBC America just simoly doing nothing, and the others were over Christmas were a few films were recorded from ITV/CH5 were they recorded the first part fine but both channels stick those stupid 5 minute entertainment rubbish in the middle causing the second half not to record.

The second issue will be your own broadband connection, the speeds Sky advertise may be all fine if you live alone or a couple watching the same tv it may be fine, but if your a busy household anything less that a full fibre connection is just crazy and asking for trouble, we are a household of me the wife and three kids, four pucks and with Sky's gigabit have not had a single outage or issue, with some of the wether over the winter there would have been multiple blue screen of death and no satellite signal on Q in this time, yet stream has not so much as blinked.

The second aspect is your own internal network environment and this is YOUR responsibility not anyone else's in this age of playing victim and no self responsibility for yourself, this is a true story of a relative of mine, if you had you ONT installed in your closet under your stairs and hence your router is now in there behind a closed door and things don't work because you didn't want to look at a 'ugly router' it's not the isp's fault when your getting over the full speed into you house, stream needs a constant consistent connection to work correctly.

Re: My good journey to Sky Stream from Sky Q

MarkGoldsmith — Mon, 27 May 2024 11:24:59 GMT

@IWTD wrote:
We switched from Q to stream in early December and have had no issue, I think there are probably two main issues that give stream/glass a negative image the first is essentially using the playlist wrong, I can't speak first hand about the state of the service when they first launched but I watched so many YouTube reviews when both glass and then stream were first launched and it completely put me off even considering it, they all showed how every episode available is there etc, the Simpsons was one fo their favourites to show as there are 34 odd series, they were using the playlist exactly like you would use the planner on satellite, the playlist is your watchlist, using the Simpsons again you wouldn't go on Disney + go to your watchlist scroll all the way through 34 series to find series 11 episode 20 etc when it's sat at the front of your continue watching rail, stream works exactly the same way you should really only be going to the playlist to start a new programme, once started it lives on the continue watching rail, weekly programmes work the same for example this morning new episodes of both The Jinx part two and The Cleaning Lady are right there front and centre as the most recent entires, this works the same way for all new weekly shows across all apps except annoyingly Disney+, it took us 3/4 weeks to break the habit of going to the playlist first and instead treating it like one fo the streaming apps, in just shy of seven months the only cloud recording issues we have had are one documentary on PBC America just simoly doing nothing, and the others were over Christmas were a few films were recorded from ITV/CH5 were they recorded the first part fine but both channels stick those stupid 5 minute entertainment rubbish in the middle causing the second half not to record. And even this has got better in the past 2 months with films broadcast on some channels now cloud recording in 2 parts.

The second issue will be your own broadband connection, the speeds Sky advertise may be all fine if you live alone or a couple watching the same tv it may be fine, but if your a busy household anything less that a full fibre connection is just crazy and asking for trouble, we are a household of me the wife and three kids, four pucks and with Sky's gigabit have not had a single outage or issue, with some of the wether over the winter there would have been multiple blue screen of death and no satellite signal on Q in this time, yet stream has not so much as blinked.

The second aspect is your own internal network environment and this is YOUR responsibility not anyone else's in this age of playing victim and no self responsibility for yourself, this is a true story of a relative of mine, if you had you ONT installed in your closet under your stairs and hence your router is now in there behind a closed door and things don't work because you didn't want to look at a 'ugly router' it's not the isp's fault when your getting over the full speed into you house, stream needs a constant consistent connection to work correctly.