https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4518615#M2062 <P>My stream puck will not switch on , keeps flashing . I have followed all the advise online and on the sky website . Still not working&nbsp;</P> Mon, 25 Dec 2023 20:48:08 GMT Nishujsijsgdn 2023-12-25T20:48:08Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4518615#M2062 <P>My stream puck will not switch on , keeps flashing . I have followed all the advise online and on the sky website . Still not working&nbsp;</P> Mon, 25 Dec 2023 20:48:08 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4518615#M2062 Nishujsijsgdn 2023-12-25T20:48:08Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4518624#M2063 <P>Have you tried this?</P><P>&nbsp;</P><P>1. Switch the device into standby<BR />2. Unplug it for 30 seconds<BR />3. Plug it back in<BR />4. Leave the device powered on for 30 minutes idle<BR />5. After 30 minutes put the device back into standby<BR />6. Switch it off at the plug<BR />7. Wait 10 seconds<BR />8. Switch if back on at the plug<BR />9. Press the home button on the remote<BR />10. The device will boot up and you will see the Sky logo on the screen</P><P>&nbsp;</P><P>Sky customer services is open again 8am-8pm tomorrow so you can always call them.</P> Mon, 25 Dec 2023 21:05:28 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4518624#M2063 MarkGoldsmith 2023-12-25T21:05:28Z