topic Sky freezing in Sky Stream

Sky freezing

Alan6810 — Sat, 16 Mar 2024 13:39:18 GMT

My picture keeps freezing and resetting

Re: Sky freezing

Chrisee — Sat, 16 Mar 2024 13:53:41 GMT

@Alan6810 very probably insufficent wifi signal reaching the puck. Try moving your puck and the router out in the open so they are not blocked by things round them. However in some homes you msy need some form of booster. Ethernet cables where practical are another possibility.

Re: Sky freezing

Fothergill1 — Sat, 16 Mar 2024 14:58:13 GMT

@Alan6810 One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters.