topic Re: Sky Stream says subscriptions "processing"! in Sky Stream

Sky Stream says subscriptions "processing"!

Jonathanmh — Thu, 14 Mar 2024 15:56:09 GMT

Sky Cinema, Sky Sports and Ad Skipping all work on Sky Stream but they say "Processing" in "My Sky" - "My Products" section. However, in the Sky Sports app or Sky Go app it says I have no subscription for Sky Sports or Sky Cinema! Yes, I am logged in with the same Sky ID.

Re: Sky Stream says subscriptions "processing"!

Munkeh — Thu, 14 Mar 2024 19:15:28 GMT

Hey,

The app can be abit slow updating but should be updated within 24/48 hours, have you tried login onto a desktop / laptop and seeing if they are on your account this way? If not give Sky Stream team a call and they should be able to access your account and add the subsciptions on maunally their end for yourself.

Hope this helps.

Re: Sky Stream says subscriptions "processing"!

Jonathanmh — Thu, 14 Mar 2024 19:41:29 GMT

It's been 4 months since I started my subscription. I've only just tried to use Sky Go and Sky Sports app.

Re: Sky Stream says subscriptions "processing"!

Exiled-in-HH — Fri, 15 Mar 2024 11:39:41 GMT

Have you reported the issue to Sky CSs?

Re: Sky Stream says subscriptions "processing"!

MarkGoldsmith — Fri, 15 Mar 2024 12:33:05 GMT

@Jonathanmh

This has been escalated to the Sky Messaging team who hopefully can help you out, they should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Sky Stream says subscriptions "processing"!

Addie15 — Fri, 15 Mar 2024 12:52:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Jonathanmh.