topic Re: Replacement remote issues in Sky Stream

Replacement remote issues

BFisher — Wed, 13 Mar 2024 14:43:32 GMT

My dog decided to eat my original remote from my skystream one box. I had a hard time finding a new one for that application but I found a remote on Amazon.uk. The remote it titled "

Sky Glass and Sky Stream TV Remote - Anthracite Black"

After reading some reviews it sounded like it would work on my box. Getting it in the mail, it wouldn't work directly from the box. I could get it to pair with the television but not control the box. I've tried holding the 7/9 buttons to unpair it and then 1/3 to repair it. I can't figure out how to get the remote to pair with my skystream one box. Anyone help? I may have to send it back to get another option on a remote

Re: Replacement remote issues

Padam_Padam — Wed, 13 Mar 2024 15:36:53 GMT

@BFisher

The Sky Glass/Stream remotes are sadly a bit of a car crash. There have been reports pretty much on a daily basis of them either not working, stopping working, losing Bluetooth control, batteries exploding, and just general uselessness.

The one you bought from Amazon should work, but it's from the same mass-production line where quality control is sadly lacking.

You could always try for a replacement from Sky themselves and see if you get a better one:

https://www.sky.com/help/forms/streaming-tv-remote

Re: Replacement remote issues

BFisher — Wed, 13 Mar 2024 15:42:22 GMT

I've tried thst twice and haven't heard a peep back about a replacement remote

Re: Replacement remote issues

Jporch316 — Thu, 14 Mar 2024 08:06:17 GMT

@Padam_Padam wrote:
@BFisher
The Sky Glass/Stream remotes are sadly a bit of a car crash. There have been reports pretty much on a daily basis of them either not working, stopping working, losing Bluetooth control, batteries exploding, and just general uselessness.
The one you bought from Amazon should work, but it's from the same mass-production line where quality control is sadly lacking.
You could always try for a replacement from Sky themselves and see if you get a better one:
https://www.sky.com/help/forms/streaming-tv-remote

For a bit of context I've had 4 remotes since April 2022 and not had a problem.

I really like the layout and feel and the backlight is the cherry on top

Re: Replacement remote issues

Exiled-in-HH — Thu, 14 Mar 2024 09:18:23 GMT

@BFisher when did you submit the requests for replacement remotes?

Re: Replacement remote issues

BFisher — Thu, 14 Mar 2024 11:53:54 GMT

I did for the second time last Monday, 3/11. I just need a way to control my box. Even if it's something else.

Re: Replacement remote issues

Munkeh — Thu, 14 Mar 2024 14:36:00 GMT

Hey,

If you haven't heard from sky when completing the replacement forum you can contact Sky Stream team call them and explain and they will ship on out the next day replacement :).

Hope this helps.

Re: Replacement remote issues

BFisher — Thu, 14 Mar 2024 15:04:39 GMT

Have a contact number handy?

Re: Replacement remote issues

MarkGoldsmith — Thu, 14 Mar 2024 15:21:57 GMT

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.