https://helpforum.sky.com/t5/Sky-Stream/Remote-Controller/m-p/4585350#M20229 <P>reset the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.&nbsp;<BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Mon, 11 Mar 2024 19:21:37 GMT MarkGoldsmith 2024-03-11T19:21:37Z https://helpforum.sky.com/t5/Sky-Stream/Remote-Controller/m-p/4585288#M20221 <P>I have just got sky stream and the remote control keep disconnecting, I have tried the troubleshooting by pressing certian numbers together but still having the same problem of it disconnecting. The only way i can get it to work is either shaking it aggressively or slightly twisting it. It's probably disconnecting two to three times a day. The wife has googled the serial number and seems to be a bad batch. Anyone else having this problem and know how to resolve it please.</P> Mon, 11 Mar 2024 18:29:37 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote-Controller/m-p/4585288#M20221 Ashley147 2024-03-11T18:29:37Z https://helpforum.sky.com/t5/Sky-Stream/Remote-Controller/m-p/4585350#M20229 <P>reset the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.&nbsp;<BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Mon, 11 Mar 2024 19:21:37 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote-Controller/m-p/4585350#M20229 MarkGoldsmith 2024-03-11T19:21:37Z