https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Turns-off-after-activating-and-won-t-restart/m-p/4583822#M20068 <P>Moved home, have 2 pucks, both wouldn't connect via WiFi. Hardwired one direct to router and after restoring, it connected, allowed me to activate and for about 2 minutes, I could view the Sky programs.</P><P>The puck turned itself off and the standby light went to a solid red. Have tried to restore and reconnect but it won't get beyond the Sky logo.&nbsp;<BR />The second puck won't get beyond the restore, Sky logo and constant software updating.</P><P>I bought 2 more pucks, as advised by one of the 6 Sky tech guys. One of these activated as above and let me watch a couple of minutes of TV, then turned itself off.</P><P>Have spoken to the fibre broadband provider, who suggested the hardwired option, as opposed to the TP Link WiFi.</P><P>Neither option works with any of the old or new pucks.</P><P>Please help <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> This has been a week of Sky problems and it feels no one is able to provide a solution. Thank you <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span>&nbsp;</P> Sat, 09 Mar 2024 19:07:20 GMT Dazzler 2024-03-09T19:07:20Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Turns-off-after-activating-and-won-t-restart/m-p/4583822#M20068 <P>Moved home, have 2 pucks, both wouldn't connect via WiFi. Hardwired one direct to router and after restoring, it connected, allowed me to activate and for about 2 minutes, I could view the Sky programs.</P><P>The puck turned itself off and the standby light went to a solid red. Have tried to restore and reconnect but it won't get beyond the Sky logo.&nbsp;<BR />The second puck won't get beyond the restore, Sky logo and constant software updating.</P><P>I bought 2 more pucks, as advised by one of the 6 Sky tech guys. One of these activated as above and let me watch a couple of minutes of TV, then turned itself off.</P><P>Have spoken to the fibre broadband provider, who suggested the hardwired option, as opposed to the TP Link WiFi.</P><P>Neither option works with any of the old or new pucks.</P><P>Please help <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> This has been a week of Sky problems and it feels no one is able to provide a solution. Thank you <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span>&nbsp;</P> Sat, 09 Mar 2024 19:07:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Turns-off-after-activating-and-won-t-restart/m-p/4583822#M20068 Dazzler 2024-03-09T19:07:20Z