topic Re: Pause tv- within 10 minutes the sky pluck turns itself off in Sky Stream

Pause tv- within 10 minutes the sky pluck turns itself off

Karinamcl — Mon, 08 Jan 2024 17:12:59 GMT

When I pause live tv it only pauses for 10 minutes then sky turns itself onto standby, I then have to turn it back on and loose what I was watching. Can't rewind it as it had turned off. Only happens with live tv - nit recorded programs or apps. Any ideas? Thanks

Re: Pause tv- within 10 minutes the sky pluck turns itself off

MarkGoldsmith — Mon, 08 Jan 2024 18:26:21 GMT

Ultimately thats seemingly one of the "eco friendly" features of Sky Stream and Glass. Unfortunately there is nothing in the settings to change the power saving mode timelines.

You may find it happens when you pause on some apps as well. I've notice it doesn't do this when on all apps, but it does on some. I'm assuming its related to how the device thinks its being actively used or not, and perhaps when some apps are open all it can deem is that a user is actively watching it, even though it may be paused.

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Exiled-in-HH — Mon, 08 Jan 2024 19:06:03 GMT

Possibly Sky trying to save on wasting server disk space?

A lot of customers pausing for long periods of time would waste a lot of disk space.🤔

Sky think you can watch from start😉

Re: Pause tv- within 10 minutes the sky pluck turns itself off

MarkGoldsmith — Mon, 08 Jan 2024 19:08:05 GMT

The power saving is part of an EU directive that says it has to power off "in a reasonable amount of time" when idle.

The debatable part to me is what is deemed reasonable. Sky clearly seem to think it's 10 mins.

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Exiled-in-HH — Mon, 08 Jan 2024 20:37:50 GMT

Malicious compliance to a directive is useful for saving on disk usage😉

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Paul+Dray — Mon, 08 Jan 2024 23:44:35 GMT

@Karinamcl wrote:
When I pause live tv it only pauses for 10 minutes then sky turns itself onto standby, I then have to turn it back on and loose what I was watching. Can't rewind it as it had turned off. Only happens with live tv - nit recorded programs or apps. Any ideas? Thanks

There is a Sleep Timer feature in Settings -> Start up and standby. But think it's usual state is 'Off'.

have you got your Sky Puck connected to a TV with a soundbar? Some Soundbars have a 10 minute standby mode if it perceives no signal (even though there is). Think my dads soundbar used to turn itself off if left in Mute mode for too long. Reason why I ask this is that the soundbar going off could also tell your tv and connected devices to turn off with it. Just a thought.

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Karinamcl — Tue, 09 Jan 2024 10:35:29 GMT

Thank you - that makes total sense as I do have a sound bar- I'm going to look into that. Think that could be the issue. Thanks 😊

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Exiled-in-HH — Fri, 12 Jan 2024 18:03:23 GMT

@Karinamcl was your soundbar turning the puck off?

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Petersavo — Sat, 09 Mar 2024 16:38:14 GMT

I've just carried out an experiment. I've paused live tv my Sky glass so I can see what happens.....

OK it's been 30 minutes and every 10 minutes the message comes on screen that sky will turn off if I don't pick up my remote. So I picked up the remote and the tv stays paused. Did this 2 times and when the 3rd time was due the tv just started playing on it's own.

So from my extensive scientific research I can deduce that when live tv is paused you have ten minutes to get back to your remote to give it a wobble so the TV stays paused. You need to do this again on 20 minutes. And at 30 minutes the pause buffer is full and the TV plays.

We need a cradle that rocks our sky remote to be able to keep the tv paused for 30 minutes.

The end.

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Paul+Dray — Sat, 09 Mar 2024 18:52:13 GMT

@Petersavo wrote:
I've just carried out an experiment. I've paused live tv my Sky glass so I can see what happens.....

OK it's been 30 minutes and every 10 minutes the message comes on screen that sky will turn off if I don't pick up my remote. So I picked up the remote and the tv stays paused. Did this 2 times and when the 3rd time was due the tv just started playing on it's own.

So from my extensive scientific research I can deduce that when live tv is paused you have ten minutes to get back to your remote to give it a wobble so the TV stays paused. You need to do this again on 20 minutes. And at 30 minutes the pause buffer is full and the TV plays.

We need a cradle that rocks our sky remote to be able to keep the tv paused for 30 minutes.

The end.

On my Sky Stream Puck I don't get a warning every ten minutes like you say you do on the Sky Glass. Maybe that's more a Glass TV standby warning than channel pause warning ? Just a thought.

The 30 minute pausing limit is the same though. Very annoying. Was always an hour on my sky+ box. So because of this if I know I'm going to be distracted by a phone or zoom call or something for more than half an hour I tend to just add the program to my playlist and watch from there later.

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Petersavo — Sat, 09 Mar 2024 18:59:54 GMT

I did my experiment using a puck although it is in a sky glass set up. Sky really need to address this.

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Snarf — Sat, 06 Jul 2024 16:47:00 GMT

But its not idle - its pausing!

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Snarf — Sat, 06 Jul 2024 16:51:06 GMT

Does that work for sports like F1 - it seems to have funny rules around playback, such as not being available on catch for ages after the program ends.

This 10 min pause sucks!

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Nigelb1972 — Sat, 06 Jul 2024 16:52:04 GMT

@Karinamcl your puck will give you a warning every hour or so to check if you're still watching if you haven't moved the remote. When the warning pops up, you just need to give the remote a jiggle

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Snarf — Sat, 06 Jul 2024 16:56:59 GMT

It duu in es, but unfortunately, if i pause and go make a cup of tea, i've only got 19mins before it turns off! 😅

Re: Pause tv- within 10 minutes the sky pluck turns itself off

LittleMofo — Fri, 07 Nov 2025 08:50:01 GMT

Yea it's ridiculous, same happens to me since about a month ago.

Can make breakfast in peace need to run to remote to start and stop the program every 5 min so it doesn't turn off...

Sky lost the plot in this one.

Re: Pause tv- within 10 minutes the sky pluck turns itself off

JCVW1 — Tue, 25 Nov 2025 21:03:21 GMT

Interesting reading this thread... Just changed from Sky Q... This is awful. How do we know if Sky are reading this and will give feedback?

My stream turns off very quickly (10 minutes I guess) if I go away from the TV, on playlist (less annoying) or on live TV. It's ridiculous.

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Jporch316 — Tue, 25 Nov 2025 21:46:52 GMT

@JCVW1 wrote:
Interesting reading this thread... Just changed from Sky Q... This is awful. How do we know if Sky are reading this and will give feedback?

My stream turns off very quickly (10 minutes I guess) if I go away from the TV, on playlist (less annoying) or on live TV. It's ridiculous.

New update has changed this ..... now on live pause for 25 mins then resumes playing

Re: Pause tv- within 10 minutes the sky pluck turns itself off

Fothergill1 — Tue, 25 Nov 2025 22:39:26 GMT

Hi @JCVW1 Further to the post from @Jporch316 the update is currently rolling out in batches and I was updated last week. The update you are waiting for is UI version 3.79.0

Re: Pause tv- within 10 minutes the sky pluck turns itself off

JazTheTim — Wed, 26 Nov 2025 13:20:39 GMT

I'm still on 3.44.
that's going to be quite a jump?