Why won’t my discovery plus play?

Debbie256 — Sat, 09 Mar 2024 18:29:31 GMT

I have an account and it confirms I have discovery plus for free. When I try and play something on discovery plus it says I have to up grade my pass.

Re: Why won’t my discovery plus play?

Fothergill1 — Sat, 09 Mar 2024 18:55:24 GMT

@Debbie256 Have you just moved from Sky Q or Sky HD? If so when moving from Sky Q to Glass/Stream all your Marketplace subscriptions are cancelled so you have to re-register (see the following link): https://www.sky.com/help/articles/sky-marketplace-upgrade

You should be able to re-register as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions

Select App subscriptions / Current / and then Discovery + Monthly. Hopefully it will say £0 per month. If so select Activate subscription.

The following link might also be of interest: