topic Re: Sky stream won’t link to account in Sky Stream

Sky stream won’t link to account

Emma922 — Fri, 22 Dec 2023 22:53:02 GMT

received my sky stream puck in the post today, plugged it in and connected everything! When I turn it on and set it up it says they have my account but it's not my name it's someone else's, if I say it's not me it gives me a 6 digit code to put in on sky.com/activatenow but this will not work. I have factory reset, I have rebooted the puck, I have tried everything and nothing is working.

Re: Sky stream won’t link to account

MarkGoldsmith — Fri, 22 Dec 2023 23:07:26 GMT

@Emma922

This has been escalated to the Sky Messaging team who may be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Sky stream won’t link to account

Addie15 — Sat, 23 Dec 2023 09:18:26 GMT

Hi there! Thank you for escalating this. We have sent an invite to Emma922.

Re: Sky stream won’t link to account

Exiled-in-HH — Sat, 23 Dec 2023 12:33:36 GMT

Is this an indication the Puck was a return and not reset... shouldn't have been reset when Sky carried out set-up?

Re: Sky stream won’t link to account

Emma922 — Sat, 23 Dec 2023 17:22:45 GMT

@Exiled-in-HH thats what I was thinking it's really strange, or could there be a mix up with the accounts?