topic Re: Sky stream in Sky Stream

Sky stream

Williamclark1 — Thu, 07 Mar 2024 18:23:26 GMT

My sky stream is playing up. I can get to the screen to choose what program I want but when I choose the program it says please wait for your program to load . Then the next message says there isxa technical fault

Re: Sky stream

GD1 — Thu, 07 Mar 2024 18:30:02 GMT

@Williamclark1 How is you puck cionnected to your router? have you tried ethernet?

What speeds is you hub getting?

Re: Sky stream

Williamclark1 — Thu, 07 Mar 2024 18:34:18 GMT

I've checked all the connections they ate fine. I'm on super fast broadband 30g

Re: Sky stream

GD1 — Thu, 07 Mar 2024 18:39:41 GMT

@Williamclark1 30mbps is at the edge of a puck performing well, you need at least 25mbps for HD & 30mbps for UHD

You may need faster speeds to get the best experience. Especially when watching in UHD or streaming on more devices at the same time with the Whole Home pack. For more info, see Broadband speeds explained. We also recommend a fibre broadband connection.

If you’re with another provider, you'll need to check your broadband speeds with them.

Recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

If you using the internal at the same time I feel your puck will struggle with that speed.