topic Re: puck keeps stalling and cutting off?! in Sky Stream

puck keeps stalling and cutting off?!

70NY — Wed, 06 Mar 2024 17:35:39 GMT

I am getting sick of My Puck cutting off, Stalling and getting out of sync!

Whatever I try to watch be it normal TV channels, NetFlix, Amazon or My Sky Package channels (Movies)

WHY!?!?!?

I pay approx. £30 for TV and another £20+ for My Broadband through Sky and think maybe I have been had!!!???

Re: puck keeps stalling and cutting off?!

GD1 — Wed, 06 Mar 2024 17:37:40 GMT

@70NY How is you puck connecting to the hub? What speeds are you getting over wifi, the issues you describe relate to poor speeds at the puck.

Re: puck keeps stalling and cutting off?!

MarkGoldsmith — Wed, 06 Mar 2024 17:46:12 GMT

@GD1 wrote:
@70NY How is you puck connecting to the hub? What speeds are you getting over wifi, the issues you describe relate to poor speeds at the puck.

Indeed if you are connected via WiFi if suggested going into the pucks networking settings, disabling WiFi and then connecting the puck to your router via an Ethernet cable and see if that improves

things.

Re: puck keeps stalling and cutting off?!

70NY — Wed, 06 Mar 2024 18:13:01 GMT

I get 67mbps

Connected via WiFi and Router is 15ft through one thin wall away.

Re: puck keeps stalling and cutting off?!

70NY — Wed, 06 Mar 2024 18:16:08 GMT

I am afraid that it is not an option to connect via ethernet cable due to lay out of My Home (I rent)

Re: puck keeps stalling and cutting off?!

MarkGoldsmith — Wed, 06 Mar 2024 18:26:22 GMT

@70NY wrote:
I get 67mbps
Connected via WiFi and Router is 15ft through one thin wall away.

Did you do that speed test directly from the puck?

Internet speed is only one part of it the strength and stability of the WiFi signal id also key.

if you can't directly test via an Ethernet the best thing to look at is power line adapters instead which can help you use Ethernet when you aren't close to the router.

Re: puck keeps stalling and cutting off?!

Exiled-in-HH — Thu, 07 Mar 2024 06:14:57 GMT

Is 67 Mbps the level of service you bought or the sync speed to the router or the internet speed measured on the Puck using the Netflix Network Check?

Re: puck keeps stalling and cutting off?!

70NY — Fri, 08 Mar 2024 05:11:10 GMT

It was the speed that I achieved using My phone as the Sky advisor was telling Me, BUT, I have a gain since done it and its as low as 3.5mbps, I also discovered today that I am paying £65 a month for this poor service!

Re: puck keeps stalling and cutting off?!

Exiled-in-HH — Fri, 08 Mar 2024 06:08:45 GMT

It's best to measure the speed on the Puck using the Netflix Network Check😉

Re: puck keeps stalling and cutting off?!

MarkGoldsmith — Fri, 08 Mar 2024 07:27:10 GMT

It still sounds like the issue is the WiFi stability and strength.