https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-doesn-t-work-following-a-power-cut/m-p/4581409#M19871 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3989887">@ClareHubble</a>&nbsp;</P><P>&nbsp;</P><P>Try the recovery process. Step 4 on this knowledge article:</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck</A></P><P>&nbsp;</P><P>If that doesn't work, you will need to speak to Sky customer service forms replacement (we are fellow subscribers here).</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 06 Mar 2024 19:34:23 GMT mikealanr 2024-03-06T19:34:23Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-doesn-t-work-following-a-power-cut/m-p/4581408#M19870 <P>When you turn on the power to the puck it goes through the process of white light then flashing coloured lights then after a few minutes goes to off. The remote has no effect.</P> Wed, 06 Mar 2024 19:30:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-doesn-t-work-following-a-power-cut/m-p/4581408#M19870 ClareHubble 2024-03-06T19:30:01Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-doesn-t-work-following-a-power-cut/m-p/4581409#M19871 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3989887">@ClareHubble</a>&nbsp;</P><P>&nbsp;</P><P>Try the recovery process. Step 4 on this knowledge article:</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck</A></P><P>&nbsp;</P><P>If that doesn't work, you will need to speak to Sky customer service forms replacement (we are fellow subscribers here).</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 06 Mar 2024 19:34:23 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-doesn-t-work-following-a-power-cut/m-p/4581409#M19871 mikealanr 2024-03-06T19:34:23Z