topic Volume button not working on sky remote in Sky Stream

Volume button not working on sky remote

Sandmart — Tue, 05 Mar 2024 19:09:02 GMT

Sky remote volume not working and people talking is out of sync

Re: Volume button not working on sky remote

MarkGoldsmith — Tue, 05 Mar 2024 19:42:00 GMT

@Sandmart wrote:
Sky remote volume not working and people talking is out of sync

On the rare occasion I've seen the sound out of sync turning the puck into standby mode and then back on has fixed it for me. The other option is to unplug it for a minute if that doesn't help.

for the volume you may need to reset and repair your remote

Press and hold 7 and 9 together for 3 seconds.
Press and hold 1 and 3 together for 3 seconds.
follow the onscreen instructions.

Re: Volume button not working on sky remote

Nicolawhiye12 — Thu, 21 Nov 2024 18:49:17 GMT

Still no luck

Re: Volume button not working on sky remote

SH55 — Tue, 31 Dec 2024 10:43:48 GMT

I have tried everything that has been suggested the volume is still not working but all the other buttons are. Need help

Re: Volume button not working on sky remote

SH55 — Tue, 31 Dec 2024 10:47:10 GMT

I tried pressing button seven and nine and then one and three the volume button is still not working. I'll change the batteries restarted the skybox the other buttons on the remote are working but the volume isn't!!!! Yet another problem with sky seems to be a weekly thing

Re: Volume button not working on sky remote

Snowy1954 — Tue, 31 Dec 2024 13:27:29 GMT

Got same problem with volume button not working on new sky Q box tried what others have done still nothing how have others fixed it

Re: Volume button not working on sky remote

Hoody21 — Sun, 12 Jan 2025 19:21:08 GMT

Same , also have another remote same thing also voice activation does not work

Re: Volume button not working on sky remote

lisajane40 — Mon, 13 Jan 2025 13:06:06 GMT

No working sky q microphone and volume sound

Re: Volume button not working on sky remote

HarryMcM — Thu, 16 Jan 2025 20:57:20 GMT

Is no one from Sky able to sort this for goodness sake? Ridiculous lack of customer service.

Re: Volume button not working on sky remote

Chrisee — Fri, 17 Jan 2025 07:54:42 GMT

@HarryMcM sort out what? The remotes need programming to control a TV as explained in the post marked as the answer Sky cant do that remotely.

Re: Volume button not working on sky remote

ArnieT1 — Mon, 20 Jan 2025 21:55:00 GMT

I don't know if you or anyone else figured this issue but part of the answer is missing...a crucial part actually!

It's no good just pressing 17 and 9 and 1 and 3 etc.

You need a code too.

The solution however is as follows:

On your tv from your Sky Home page, Go down to Settings then set up then set up remote to control TV then it'll ask you to find your tv from the list. Then follow the info

Re: Volume button not working on sky remote

Denise210359 — Fri, 07 Feb 2025 18:56:44 GMT

Handset stopped controlling volume and mute on Streaming. Received new puck. No different. Have spent 3.5 hours on phone trying to sort this out......so they are sending me another puck?! No doubt that will be the same. Original puck was unable to lip sync properly on some channels and kept pixelating as well. AND whilst watching sky sports on two boxes in the same house at the same time on live tv one was a good 20 seconds behind?'?!?!. And streaming is not supported by engineers....I'm not one but expected to get it to work. Crap product.

Re: Volume button not working on sky remote

Mark39 — Fri, 07 Feb 2025 19:54:51 GMT

@Denise210359 wrote:

Handset stopped controlling volume and mute on Streaming. Received new puck. No different. Have spent 3.5 hours on phone trying to sort this out......so they are sending me another puck?! No doubt that will be the same. Original puck was unable to lip sync properly on some channels and kept pixelating as well. AND whilst watching sky sports on two boxes in the same house at the same time on live tv one was a good 20 seconds behind?'?!?!. And streaming is not supported by engineers....I'm not one but expected to get it to work. Crap product.

Cancelling is likely an option, if you're unhappy with the product?

Re: Volume button not working on sky remote

Ian2025 — Mon, 03 Mar 2025 12:58:03 GMT

I have just started a new 24 month contract with SKY. I have two new pucks for my 2023 Samsung and Toshiba TVs. I went through the set up procedure and the SKY remote was working perfectly and was able to control the volume on both my TVs.

However, two days later and neither remote is able to control the volume! I contacted SKY and was told there was a compatibility issue. I explained that they were both working perfectly on the initial set up. The SKY representative stated that there may have been an upgrade, on either the TVs or SKY. Either way, the remove is no longer compatible and I will have to use the TVs own remote to control the volume.

To say I am not happy is an understatement. I thought upgrades were meant to imrove the service, not make it worse! What happens when there is another 'upgrade' and I lose the ability to use other features on my remotes?

Clearly this is an issue that SKY need to address. I have a 14 day cooling-off period. I may make use of it.

Re: Volume button not working on sky remote

Ger27 — Tue, 08 Apr 2025 16:31:52 GMT

Pressing 7&9, then 1&3 worked for me. Many thanks for your help.

Gerald.

Re: Volume button not working on sky remote

Firebird707 — Tue, 22 Apr 2025 20:48:28 GMT

Worked for me thanks!

Re: Volume button not working on sky remote

Micalou1973 — Tue, 08 Jul 2025 08:23:17 GMT

I've tried everything too

The volume buttons have totally stopped working on sky remote

Re: Volume button not working on sky remote

stu77753663 — Sun, 10 Aug 2025 21:38:06 GMT

worked for me using the number buttons. if you find the talk to remote isn't working it's because the volume buttons arnt working i found that out. my talk to remote wasn't working neither were my volume buttons. got the volume buttons to work and now the talk to remote works

Re: Volume button not working on sky remote

AlisonHarrison — Tue, 12 Aug 2025 20:48:59 GMT

Thank you THIS WORKED.

Re: Volume button not working on sky remote

Doreen+Stewart — Sat, 20 Sep 2025 14:27:55 GMT

Even when you do this the volume doesn't work. No instructions appearing in the Remote Control set up screen. Just the blue circle Please Wait Sold as an upgrade to Sky HD box. I beg to differ it's for Sky to sort this out not customers