topic Re: Sky Puck working intemittently. in Sky Stream

Sky Puck working intemittently.

Skillig — Mon, 04 Mar 2024 11:18:44 GMT

My new Sky Puck set up with no problems however, each time we switch off, then switch back on again e.g. next evening, all we see is a blue screen with a "HDMI 1-Sky" message in the top left hand corner of the screen. I then have to "wrestle" with various switch off and back on, un-plug and then re-plug, etc scenarios before it finally works again!! There is no set or consistent routine to get it it working again as far as I can tell. Can anyone tell me whjaty is wrong, and how to resolve? Thanks in advance!

Re: Sky Puck working intemittently.

A+JW — Mon, 04 Mar 2024 11:22:47 GMT

When I first got Stream I had positioned my box in a particular way that the power off button (on the bottom of the device) was occasionally being pressed in by mistake and this manifested as you describe. Is your stream puck on a flat surface?

Have you tried using HDMI2 and a different cable to rule out TV or cable problems?

Re: Sky Puck working intemittently.

Exiled-in-HH — Mon, 04 Mar 2024 11:27:19 GMT

Do you expect it to immediately start... wait a couple of minutes🤔

Re: Sky Puck working intemittently.

Phxntomation — Mon, 04 Mar 2024 11:28:25 GMT

Hi @Skillig,

Could you try the following to see if it resolves it:

Try a different HDMI cable. Often the HDMI is the main culprit of issues like this.
Change the HDMI connection to another port on your TV
Try connecting the puck to a different TV or monitor with an HDMI port.

Re: Sky Puck working intemittently.

Fothergill1 — Mon, 04 Mar 2024 16:39:10 GMT

@Skillig In addition to the other suggestions go into Settings > Start up & Standby and make sure that the Networked Standby Mode is turned ON. This will stop you puck losing the network connection when it goes into standby. I would also turn off the overnight poser saving. If nothing else your system should boot up a little quicker.

Re: Sky Puck working intemittently.

Skillig — Mon, 04 Mar 2024 19:21:32 GMT

Hi, I've tried all of this to no avail. Appreciate your advice. Regards

Re: Sky Puck working intemittently.

Skillig — Mon, 04 Mar 2024 19:22:16 GMT

Hi, it does nothing regardless of how long I leave it. Cheers anyway.

Re: Sky Puck working intemittently.

Skillig — Mon, 04 Mar 2024 19:23:11 GMT

Hi, unfortunately non of these changes had any effect. Thanks for trying to help. Regards.

Re: Sky Puck working intemittently.

Fothergill1 — Mon, 04 Mar 2024 19:25:03 GMT

@Skillig Would you like me to escalate your original post to the Community Messaging Team for an online chat?

Re: Sky Puck working intemittently.

Skillig — Tue, 05 Mar 2024 18:54:09 GMT

Hi Fothergill1, no luck, I'm afraid. Changed the settings yesterday evening and, if anything, had even more trouble getting up and running tonight. Finally got it to work but it is rather tiresome to say the least!! Thanks for trying to help.

Re: Sky Puck working intemittently.

Fothergill1 — Tue, 05 Mar 2024 19:43:01 GMT

@Skillig I could escalate it as I mentioned earlier but it's up to you 👍