topic Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth) in Sky Stream

Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Mr+P+of+Croydon — Thu, 15 Feb 2024 13:02:47 GMT

I'm still having problems. We have new TV's and new pucks delivered about a week ago. They will only start with IR, and then the bluetooth is fine. We have one TV, unfortunately the best one, which has the TV and sound bar mounted to a chimney breast and the puck plus all the wiring subtly concealed just inside the chimney. One of the attractions of Stream was the bluetooth remote connectivity. It is so naff right now as I have to aim the remote up the chimney and wave it around a bit to turn the puck on. After that bluetooth works fine. I have tried to follow the instructions in this thread twice now, the remote firmware verion is 5103.4.2 but it will still only start with IR.

Moderator note: Changed title to reflect topic more.

Re: Sky Stream - Remote won’t turn on any of my pucks!

Keef1969 — Wed, 14 Feb 2024 08:47:11 GMT

After the upgrade mine power on with IR but Bluetooth works fine after that - I'm ok with this TBH, I don't need to hide them away.

Re: Sky Stream - Remote won’t turn on any of my pucks!

Keef1969 — Wed, 14 Feb 2024 11:11:26 GMT

I'd be interested to know why mine won't wake the pucks up with bluetooth but now will with IR (and then Bluetooth does work) - they couldn't do either before. As I've said it's not a deal breaker for me but if others have followed the same process and the pucks WILL now wake up with BT I wonder why mine won't.

Re: Sky Stream - Remote won’t turn on any of my pucks!

CBre1 — Wed, 14 Feb 2024 20:25:29 GMT

Mine now says it's on firmware 5103.4.2 I've reset & repaired the remote many times restarted the puck as instructed but still no luck. It will only power on via IR 🙄🤔

Re: Sky Stream - Remote won’t turn on any of my pucks!

B19BOL — Wed, 14 Feb 2024 20:28:40 GMT

did you try press 4 & 6 for 3 seconds before then pressing 1 & 3 to connect the remote?

Re: Sky Stream - Remote won’t turn on any of my pucks!

CBre1 — Wed, 14 Feb 2024 20:31:30 GMT

I have, tried 7 & 9 then 1 & 3, 4 & 6 then 1 & 3 but it's still not having it. Will have another try then give up until tomorrow 😂

Re: Sky Stream - Remote won’t turn on any of my pucks!

Ian131 — Wed, 14 Feb 2024 20:52:35 GMT

I am also still haing problems. On the IP06 it connects but not to volume and then loses within a minute of use - keep trying to repeat but no success. Also had problems with the older IP04 where the remote control stopped working completely - tried all the combinations to try and reset but to no avail - sky are sending me out a replacement remote for that one which will hopefully work. Will continue to try again tomorrow to fix the IP06 as per the instructions

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Anonymous — Thu, 15 Feb 2024 13:56:38 GMT

Mine is the same. Tried all the different resets, but will only turn on via IR. After that Bluetooth is fine.

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Anonymous — Thu, 15 Feb 2024 17:45:00 GMT

There is also another thread on this here (no resolution):

https://helpforum.sky.com/t5/Sky-Stream/Power-on-Stream-with-puck-out-of-sight/td-p/4338811

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Spud132 — Thu, 15 Feb 2024 19:31:44 GMT

Even after doing the remote firmware update as per the previous thread I still can't switch on the puck with Bluetooth, only IR.

Once the pick is on then Bluetooth works fine for voice searching etc.

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Anonymous — Thu, 15 Feb 2024 19:58:46 GMT

@Spud132 wrote:
Even after doing the remote firmware update as per the previous thread I still can't switch on the puck with Bluetooth, only IR.
Once the pick is on then Bluetooth works fine for voice searching etc.

I think that's the same for most of us in this thread 😞

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Ian131 — Thu, 15 Feb 2024 20:00:21 GMT

same for me - after switch on via IR bluetooth seems to work ok but loses it after a few minutes in standby

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

CBre1 — Thu, 15 Feb 2024 20:01:22 GMT

I've followed all instructions. Repeated many times and under no circumstance will the puck wake from standby via Bluetooth, only IR. Once powered up Bluetooth works as expected. It's an IP07 serial puck with remote firmware 5103.4.2

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

CBre1 — Thu, 15 Feb 2024 20:02:29 GMT

An IP06 serial number not 07 🤦🏽‍♂️

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Mr+P+of+Croydon — Fri, 16 Feb 2024 12:33:51 GMT

I have followed the instructions really carefully for the last 3 nights. I feel certain now that there is a problem. The puck will only awake from standby with an IR signal, after that BT works as it should. This is a pain as we have a concealed puck in our "show" TV room, which was one of the main reasons for changing to Stream, and I now can't turn it on without getting on my hands and knees and waving the remote up inside the old fireplace. The puck build version is QS024.012.00P, hardware model IP061-ef, remote control firmware 5103.4.2. I hope someone from Sky will now acknowledge there is a problem that still needs to be addressed.

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Mr+P+of+Croydon — Fri, 16 Feb 2024 13:09:19 GMT

In the short term I think I'll try a discretely placed IR extender next.

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Anonymous — Sat, 17 Feb 2024 07:54:34 GMT

Is anyone from Sky going to comment @KevNewMedia ?

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Keef1969 — Sat, 17 Feb 2024 09:08:24 GMT

I think Kev is on holiday for a week but I know Sky are looking into this issue (hence the 2 threads being created from 1 - for 2 separate issues).

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

Anonymous — Sat, 17 Feb 2024 10:54:30 GMT

@Keef1969 wrote:
I think Kev is on holiday for a week but I know Sky are looking into this issue (hence the 2 threads being created from 1 - for 2 separate issues).

Thanks 🙂

Re: Sky Stream - Bluetooth won’t turn on my pucks (voice control works via Bluetooth)

MarkGoldsmith — Sat, 17 Feb 2024 11:08:38 GMT

Sky are indeed aware of this particular issue. The reason they created a separate thread was so they could track this particular issue as they began to realise that this was a different issue to the previous bluetooth not working at all.

When there is any update on a fix, or if they require any more additional information one of the Sky's Community Team will update this thread.