https://helpforum.sky.com/t5/Sky-Stream/Reset-puck-but-no-response/m-p/4578769#M19666 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3680732">@Dasch</a>&nbsp;<SPAN>power down the puck for a minute or so and then reboot it. That may clear the fault. If it doesn't, give Sky a call. Dont try a factory reset unless asked to by Sky.</SPAN></P> Sun, 03 Mar 2024 13:23:42 GMT Phxntomation 2024-03-03T13:23:42Z https://helpforum.sky.com/t5/Sky-Stream/Reset-puck-but-no-response/m-p/4578759#M19663 <P>I reset my sky stream puck ( rightly or wrongly) as remote had become un responsive.</P><P>Now when I turn on it flashes red/yellow then asks to press 4&amp;6 for 2 seconds but doesn't let you continue ?</P><P>Any ideas guys ??</P><P>&nbsp;</P> Sun, 03 Mar 2024 13:11:13 GMT https://helpforum.sky.com/t5/Sky-Stream/Reset-puck-but-no-response/m-p/4578759#M19663 Dasch 2024-03-03T13:11:13Z https://helpforum.sky.com/t5/Sky-Stream/Reset-puck-but-no-response/m-p/4578769#M19666 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3680732">@Dasch</a>&nbsp;<SPAN>power down the puck for a minute or so and then reboot it. That may clear the fault. If it doesn't, give Sky a call. Dont try a factory reset unless asked to by Sky.</SPAN></P> Sun, 03 Mar 2024 13:23:42 GMT https://helpforum.sky.com/t5/Sky-Stream/Reset-puck-but-no-response/m-p/4578769#M19666 Phxntomation 2024-03-03T13:23:42Z