topic Re: Sky puck will not activate in Sky Stream

Sky puck will not activate

Samantha8212 — Wed, 20 Dec 2023 16:14:14 GMT

My main puck and second puck have both been activated, but the third one will not activate whatsoever. I have tried all of the suggestions as the forums have said reset the puck three times and also been on the hold to sky for many hours and none of this has worked. The puck will still not activate

Re: Sky puck will not activate

GD1 — Wed, 20 Dec 2023 16:35:55 GMT

@Samantha8212 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Sky puck will not activate

Tom-W19 — Thu, 21 Dec 2023 11:24:45 GMT

Thanks for escalating. We've sent an invite to @Samantha8212.

Re: Sky puck will not activate

Addie15 — Sat, 23 Dec 2023 12:28:49 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.