topic Re: Linking account to second puck in Sky Stream

Linking account to second puck

Davewood208 — Thu, 04 Jan 2024 20:41:37 GMT

Okay so i gave sky whole home and 2 stream pucks first puck set up was fine but the second puck cant oast linking my account ive reset the puck 4 times and updated it but still get we're unable to link your account it showed both pucks in my account devices but now only shows one i dont know whats happening can anyone help

Re: Linking account to second puck

MarkGoldsmith — Thu, 04 Jan 2024 21:47:43 GMT

@Davewood208 if you'd like I can escalate this to the sky messaging team who may reach out tomorrow to assist.

Re: Linking account to second puck

Davewood208 — Fri, 05 Jan 2024 07:03:33 GMT

Yes please that would be great thank you

Re: Linking account to second puck

MarkGoldsmith — Fri, 05 Jan 2024 08:01:39 GMT

@Davewood208

This has been escalated to the Sky Messaging team who may be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Linking account to second puck

Addie15 — Fri, 05 Jan 2024 10:06:56 GMT

Hi there! Thank you for escalating this. We have sent an invite to Davewood28.

Re: Linking account to second puck

Addie15 — Mon, 08 Jan 2024 16:40:00 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.