topic Re: No LIVE Channels in Sky Stream

No LIVE Channels

Neilix01 — Thu, 29 Feb 2024 14:41:49 GMT

Hi all,

Took delivery of 2 Sky Stream Pucks today. I have only set up one so far however, I have run into an issue. The puck is set up and I have logged into all my streaming accounts (iPlayer, ITVx, Netflix, Apple TV etc). The streaming via the apps is working as expected but, I am unable to view any of the LIVE tv channels/programmes from the Channel List.

I have powered down the puck a couple of times, put it into standby etc but the problem persisits. All I get is a 'loading' or 'please wait for your programme to load' messages.

Any suggestions?

Re: No LIVE Channels

Deedee36 — Thu, 29 Feb 2024 14:54:46 GMT

@Neilix01 How are you connected to the internet via wifi or Ethernet? Also if you open the Netflix app and scroll down to get help,check your network it will give you your connection speeds

Re: No LIVE Channels

Neilix01 — Thu, 29 Feb 2024 14:57:13 GMT

Hi,

Yes, connected via wi-fi. There is a direct line of sight between the puck and my BB Hub, no more than 4-5 meters

Re: No LIVE Channels

Deedee36 — Thu, 29 Feb 2024 14:58:57 GMT

@Neilix01 you could try connecting via Ethernet to see if that helps

Re: No LIVE Channels

Neilix01 — Thu, 29 Feb 2024 15:03:00 GMT

@Deedee36 If it works, that's not going to be an preferred solution. The whole point is to have as few cables running around the place.

Re: No LIVE Channels

Deedee36 — Thu, 29 Feb 2024 15:04:48 GMT

@Neilix01 Have you checked the speed your getting to your puck?

Re: No LIVE Channels

Neilix01 — Thu, 29 Feb 2024 15:11:01 GMT

@Deedee36 Speed check on Netflix is 381.74Mbps (more than enough)

Re: No LIVE Channels

Deedee36 — Thu, 29 Feb 2024 15:13:04 GMT

@Neilix01 Have you tried setting up the second puck?

Re: No LIVE Channels

Neilix01 — Thu, 29 Feb 2024 15:15:05 GMT

@Deedee36 Not yet, was thinking that if I can't get this one set up, then both would be going straght back!!

Re: No LIVE Channels

Deedee36 — Thu, 29 Feb 2024 15:16:54 GMT

@Neilix01 I would try setting up

to second puck to rule out the first puck having a fault

Re: No LIVE Channels

Neilix01 — Thu, 29 Feb 2024 15:19:09 GMT

@Deedee36 going to try a factory reset first and see what happens.

Re: No LIVE Channels

Deedee36 — Thu, 29 Feb 2024 15:47:25 GMT

@Neilix01 How did you get on??

Re: No LIVE Channels

Neilix01 — Thu, 29 Feb 2024 16:30:24 GMT

@Deedee36 Had to finish up some work but I have factory reset the puck, set everything up again and the LIVE channels are now streaming 😀

Thnaks for the help.

Re: No LIVE Channels

piers1 — Sat, 25 May 2024 21:30:37 GMT

ok i am having this problem. **bleep** is a puck?