https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-box-Won-t-acknowledge-my-account/m-p/4516933#M1926 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3932676">@Sfree63</a>&nbsp;as this is the initial setup and your puck hasn't linked to your account you can try this:</P><P><BR />1. Turn the puck off at the plug.<BR /><BR />2. Turn over the puck and hold down the power/standby button.<BR /><BR />3. keep hold of&nbsp;the power button and turn the plug back on.<BR /><BR />4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go.&nbsp;<BR />5. The puck is reset, you'll have to connect to Wi-Fi or whatever you use, &nbsp;set up the remotes and then you'll get an activation code.&nbsp;<BR />6. log into the sky activate site and enter the code and that's it.</P> Fri, 22 Dec 2023 17:55:22 GMT MarkGoldsmith 2023-12-22T17:55:22Z https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-box-Won-t-acknowledge-my-account/m-p/4516916#M1925 <P>Sky stream can find my account to activate set up</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 22 Dec 2023 17:28:18 GMT https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-box-Won-t-acknowledge-my-account/m-p/4516916#M1925 Sfree63 2023-12-22T17:28:18Z https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-box-Won-t-acknowledge-my-account/m-p/4516933#M1926 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3932676">@Sfree63</a>&nbsp;as this is the initial setup and your puck hasn't linked to your account you can try this:</P><P><BR />1. Turn the puck off at the plug.<BR /><BR />2. Turn over the puck and hold down the power/standby button.<BR /><BR />3. keep hold of&nbsp;the power button and turn the plug back on.<BR /><BR />4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go.&nbsp;<BR />5. The puck is reset, you'll have to connect to Wi-Fi or whatever you use, &nbsp;set up the remotes and then you'll get an activation code.&nbsp;<BR />6. log into the sky activate site and enter the code and that's it.</P> Fri, 22 Dec 2023 17:55:22 GMT https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-box-Won-t-acknowledge-my-account/m-p/4516933#M1926 MarkGoldsmith 2023-12-22T17:55:22Z