topic Re: Recent change to Sky Stream in Sky Stream

Recent change to Sky Stream

NiamhJG — Sat, 24 Feb 2024 16:05:55 GMT

We recently changed to Sky Stream and the Sky Cinema package is now not available, even through we had it before we plugged in the new device. Does anyone know if, by changing to Stream, is our original package not applicable anymore?

Re: Recent change to Sky Stream

GD1 — Sat, 24 Feb 2024 16:12:10 GMT

@NiamhJG What does the email say for signing up to Stream, it shoud detail what TV packs you subscribed to.

You can also check you Stream account https://www.sky.com/mysky/tv

Re: Recent change to Sky Stream

SKY1992bf — Sat, 24 Feb 2024 16:17:20 GMT

@NiamhJG It's important to note switching from one Sky product to another doesn't automatically transfer your tv subscriptions across you have to physically select all the options you require from scratch

Re: Recent change to Sky Stream

Padam_Padam — Sat, 24 Feb 2024 16:21:02 GMT

@NiamhJG wrote:
We recently changed to Sky Stream and the Sky Cinema package is now not available, even through we had it before we plugged in the new device. Does anyone know if, by changing to Stream, is our original package not applicable anymore?

The channel packages on Stream are completely different to Sky Q and Sky+.

The channel selection is different (there are fewer channels on Stream) and you need to pay extra for the ability to skip ads on some apps. You must also specifically request to add Sky Cinema to your Sky Entertainment streaming TV subscription for which there will be an extra charge. You also must pay extra for UHD/Atmos if desired and you must pay extra if you want Netflix without ads or in higher definition.

Any old channel packages you had on Sky+ or Sky Q will be automatically cancelled when you start your streaming TV subscription.