topic Remote in Sky Stream

Remote

Marcel1 — Fri, 23 Feb 2024 16:04:34 GMT

Batteries flat in both remotes & the additional remote doesn't work. I am disappointed with sky & contemplating cancelling whilst in the 14 day cooling off period. I have ordered a replacement, let's see how long it takes to arrive.

Sky get your act together!

Re: Remote

GD1 — Fri, 23 Feb 2024 16:06:01 GMT

@Marcel1 You're not addressing Sky via the forum, this is a customer helps customer forum. Threats to cancel have zero effect on other customers.

Re: Remote

Fothergill1 — Fri, 23 Feb 2024 16:41:24 GMT

@Marcel1 Good luck with replacement remote. Until it arrives, if you have one available you can use a Sky Q remote. I use one as a secondary remote and it's much more reliable.

FYI the cooling off period is 31 days not 14 so you have a little longer to make your assessment. I love the streaming platform but appreciate it is not suitable for everyone.