topic Episode won't play on sky stream in Sky Stream

Episode won't play on sky stream

Huw3 — Fri, 23 Feb 2024 15:14:52 GMT

Does anyone know why I can't play True detective season 4 episode one on my sky strean

Re: Episode won't play on sky stream

Deedee36 — Fri, 23 Feb 2024 15:26:12 GMT

@Huw3 are you seeing an onscreen message?

Re: Episode won't play on sky stream

Huw3 — Fri, 23 Feb 2024 15:32:36 GMT

Yeah it said this program is unavailable please try again later..but it plays all the other episodes

Re: Episode won't play on sky stream

Deedee36 — Fri, 23 Feb 2024 15:38:06 GMT

@Huw3 try a reboot of your stream

Re: Episode won't play on sky stream

Fothergill1 — Fri, 23 Feb 2024 16:02:09 GMT

@Huw3 Somebody else had the same problem yesterday and when I tried to play S4:E1 on my system to check it out it played correctly so this is a strange one.

Maybe report the issue to Viewer Relations at viewerR@sky.uk

Re: Episode won't play on sky stream

marbleyarncake — Fri, 23 Feb 2024 16:55:38 GMT

Hey - I am having the same issue too, got five minutes in and it died on me and now won't load. Must be an issue with the boxset - on a chat with a Sky rep now.

Re: Episode won't play on sky stream

Fothergill1 — Fri, 23 Feb 2024 17:01:33 GMT

@marbleyarncake wrote:
Hey - I am having the same issue too, got five minutes in and it died on me and now won't load. Must be an issue with the boxset - on a chat with a Sky rep now.

@marbleyarncake report the issue to Viewer Relation at viewerR@sky.uk The more people that do it the more priority it may be given.

I have to confess when I say it worked properly (see post above) I only played about 30 seconds to make sure it was working. Maybe I would also have had problems if I had watched for a few minutes.

Re: Episode won't play on sky stream

marbleyarncake — Fri, 23 Feb 2024 17:07:32 GMT

I have reported it to the agent who is reporting it back - the weird thing is the show works just fine on my Sky Go app so I'm watching it that way...

Re: Episode won't play on sky stream

K8-13 — Fri, 23 Feb 2024 18:45:36 GMT

Same issue, how do I report it?

Re: Episode won't play on sky stream

MarkGoldsmith — Fri, 23 Feb 2024 18:50:29 GMT

@K8-13 wrote:
Same issue, how do I report it?

As per the information in @Fothergill1 post just above you need to email the Viewer Relation at viewerR@sky.uk

Re: Episode won't play on sky stream

JoshGorst — Fri, 23 Feb 2024 19:48:49 GMT

Anyone get this resolved?? Mine is the same issue.

Re: Episode won't play on sky stream

MarkGoldsmith — Fri, 23 Feb 2024 20:11:15 GMT

.

@JoshGorst - So the previous replies and suggestions in this thread would apply to you also

Re: Episode won't play on sky stream

EllaEvee__ — Fri, 23 Feb 2024 20:17:47 GMT

Not working for me either ! Was really excited for a Friday night binge ! 🥲

Re: Episode won't play on sky stream

JoshGorst — Fri, 23 Feb 2024 20:26:23 GMT

Yes. Have emailed them as advised but reply is 3 working days so was just wondering if it's been resolved. Judging by most recent post. Clearly not. Very frustrating. Pay enough as it is for sky without issues like this.