https://helpforum.sky.com/t5/Sky-Stream/New-puck-just-says-updating-software/m-p/4570770#M19000 <P>Just connected new puck to tv, router detected and joined but screen message just says updating software. Been several minutes.</P> Fri, 23 Feb 2024 12:40:04 GMT Stu121 2024-02-23T12:40:04Z https://helpforum.sky.com/t5/Sky-Stream/New-puck-just-says-updating-software/m-p/4570770#M19000 <P>Just connected new puck to tv, router detected and joined but screen message just says updating software. Been several minutes.</P> Fri, 23 Feb 2024 12:40:04 GMT https://helpforum.sky.com/t5/Sky-Stream/New-puck-just-says-updating-software/m-p/4570770#M19000 Stu121 2024-02-23T12:40:04Z https://helpforum.sky.com/t5/Sky-Stream/New-puck-just-says-updating-software/m-p/4570779#M19001 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3924237">@Stu121</a>&nbsp;wrote:<BR /><P>Just connected new puck to tv, router detected and joined but screen message just says updating software. Been several minutes.</P><HR /></BLOCKQUOTE><P>Turn it off at the wall for a minute then power it back on and try again. This is not uncommon with pucks, they tend to get stuck on the initial software update quite a lot.&nbsp;</P> Fri, 23 Feb 2024 12:44:54 GMT https://helpforum.sky.com/t5/Sky-Stream/New-puck-just-says-updating-software/m-p/4570779#M19001 Padam_Padam 2024-02-23T12:44:54Z