topic Sky stream puck activation issue in Sky Stream

Sky stream puck activation issue

Ravishan — Thu, 22 Feb 2024 21:28:55 GMT

Hi. I have been trying to activate my sky stream puck using the activation code but it doesn't work.
I have used the code after logging into my Sky account using my email address. I have tried clearing cookies and browser cache as well, and it didn't work. I have attempted doing it using 4-5 different devices. If it doesn't work I would need to return the product.

Re: Sky stream puck activation issue

MarkGoldsmith — Thu, 22 Feb 2024 22:33:23 GMT

@Ravishan

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Sky stream puck activation issue

Lisa-P1987 — Fri, 23 Feb 2024 10:27:25 GMT

Thanks for escalating this. We’ve sent @Ravishan an invite to chat.

Re: Sky stream puck activation issue

Ravishan — Sat, 24 Feb 2024 20:00:11 GMT

Hi. My issue is still not resolved. I was told that Sky team in Ireland will help, but haven't heard anything from them yet.