topic Subtitles not working in Sky Stream

Subtitles not working

Jane89 — Wed, 21 Feb 2024 07:59:57 GMT

Subtitles still not working...21.02.24

A+JW — Wed, 21 Feb 2024 14:13:07 GMT

Hi Jane. What content are you trying to use subtitles on?

Padam_Padam — Wed, 21 Feb 2024 14:15:07 GMT

@Jane89 wrote:
Subtitles still not working...21.02.24

According to an answer given by a Sky employee on another thread, a factory reset of the puck is necessary to get subtitles working:

Please try the following steps to reset your device:
(This will delete your Playlist and sign you out of any TV apps, including Netflix.)

Jane89 — Fri, 23 Feb 2024 06:38:28 GMT

The whole of the subtitles wasn't working.

I rang Sky yesterday and they sorted it out. Did a factory reset.