topic Whole home in Sky Stream

Whole home

kerryHebbron — Mon, 08 Jan 2024 13:54:08 GMT

I have recently purchased sky glass and full package including whole home. My internet has been fitted today with 1 puck pack in the master bedroom. If I have purchased whole home then how does the rest of the family watch sky in their bedrooms?

Re: Whole home

GD1 — Mon, 08 Jan 2024 13:57:46 GMT

@kerryHebbron Each additional TV that does't have a puck will need one. You can have up to 3 TV's & 6 Pucks under the one Whole Home sub

Re: Whole home

TimmyBGood — Mon, 08 Jan 2024 14:24:47 GMT

@kerryHebbron wrote:

If I have purchased whole home then how does the rest of the family watch sky in their bedrooms?

While Sky knows many things about its customers, how many bedrooms we all have isn't one of them ; )

'Whole Home' is a marketing label rather than a promise, and while the subscription covers all the devices, as @GD1 indicates, there's a non-refundable up-front fee for each loaned puck.

Re: Whole home

MarkGoldsmith — Mon, 08 Jan 2024 14:26:02 GMT

You have to pay for each additional pick. So for any additional picks you order it's a £39.95 fee. For this fee you get a lifetime warranty on the puck as Sky will replace it free of charge should you have any issues. Although it should be noted unlike a Sky glass where you purchase the TV, the pucks are only loaned to you by Sky.