https://helpforum.sky.com/t5/Sky-Stream/Changing-from-sky-q-to-sky-streaming/m-p/4568059#M18758 <P>I did an online chat to change from sky q to sky streaming and reduce broadband charge. This is all showing as being activated on 20 March with a new contract, but I haven't received a puck or any info regarding this ... am I being thick as they said I'd have to return my equipment but nothing about the puck?&nbsp;</P> Tue, 20 Feb 2024 15:31:36 GMT Christine641 2024-02-20T15:31:36Z https://helpforum.sky.com/t5/Sky-Stream/Changing-from-sky-q-to-sky-streaming/m-p/4568059#M18758 <P>I did an online chat to change from sky q to sky streaming and reduce broadband charge. This is all showing as being activated on 20 March with a new contract, but I haven't received a puck or any info regarding this ... am I being thick as they said I'd have to return my equipment but nothing about the puck?&nbsp;</P> Tue, 20 Feb 2024 15:31:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Changing-from-sky-q-to-sky-streaming/m-p/4568059#M18758 Christine641 2024-02-20T15:31:36Z https://helpforum.sky.com/t5/Sky-Stream/Changing-from-sky-q-to-sky-streaming/m-p/4568079#M18759 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3977510">@Christine641</a>&nbsp;have you checked your my sky order status? As any open orders should show up there&nbsp;</P> Tue, 20 Feb 2024 15:45:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Changing-from-sky-q-to-sky-streaming/m-p/4568079#M18759 Deedee36 2024-02-20T15:45:43Z