topic Re: Sky puck issues in Sky Stream

Sky puck issues

QuaysGary — Mon, 19 Feb 2024 21:05:35 GMT

I am getting the "there is a technical issue with this channel" message on all channels. I have tried rebboting the puck but it hasnt worked. I am having this problem about eevry two or three days. Is there something else i can try. My internet speed according to Netflix (which works just fine) is 180 Mbs so connection speed is not an issue.

Re: Sky puck issues

GD1 — Mon, 19 Feb 2024 21:23:18 GMT

@QuaysGary How is the puck connecting to the hub/router?

Re: Sky puck issues

Jporch316 — Mon, 19 Feb 2024 22:15:30 GMT

@QuaysGary wrote:
I am getting the "there is a technical issue with this channel" message on all channels. I have tried rebboting the puck but it hasnt worked. I am having this problem about eevry two or three days. Is there something else i can try. My internet speed according to Netflix (which works just fine) is 180 Mbs so connection speed is not an issue.

Which internet provider are you with ?

Re: Sky puck issues

Exiled-in-HH — Mon, 19 Feb 2024 22:24:00 GMT

Do you run the Netflix speed check whenever it happens?

Re: Sky puck issues

QuaysGary — Tue, 20 Feb 2024 00:44:11 GMT

Its connected over wifi - there is no way I can run an ethernet cable from the router to the TV

Re: Sky puck issues

QuaysGary — Tue, 20 Feb 2024 00:44:35 GMT

im with Hyperoptic