topic Re: Sky Puck First Startup issue in Sky Stream

Sky Puck First Startup issue

Bobsaget — Mon, 19 Feb 2024 18:51:16 GMT

Just ordered my sky puck, unboxed it, connected to broadband. The white light is now flashing constantly and the sky logo is on screen and nothing seems to be happening. I have performed the factory reset and switched from a wireless connected to a wired connection and still the box is stuck in this phase. Any ideas?

Re: Sky Puck First Startup issue

MarkGoldsmith — Mon, 19 Feb 2024 20:08:08 GMT

@Bobsaget have you tried unplugging the puck for a couple of minutes as well, just to allow it to completely power down, before starting up again?

Re: Sky Puck First Startup issue

Bobsaget — Mon, 19 Feb 2024 20:11:14 GMT

Yes, the puck has been powered off for several hours before reattempting. Followed the guides online for resetting, have now contacted Sky for a replacement so issue is as solved as it can be for now until replacement arrives.

Re: Sky Puck First Startup issue

MarkGoldsmith — Mon, 19 Feb 2024 20:12:35 GMT

@Bobsaget wrote:
Yes, the puck has been powered off for several hours before reattempting. Followed the guides online for resetting, have now contacted Sky for a replacement so issue is as solved as it can be for now until replacement arrives.

I was going to ask if you needed this escalated to the Sky Messaging Team, but sounds like you got through to Sky to get the replacement puck ordered.