topic Re: The code is not working in Sky Stream

The code is not working

Suzanne81 — Mon, 19 Feb 2024 10:56:50 GMT

Re: The code is not working

Exiled-in-HH — Mon, 19 Feb 2024 11:28:43 GMT

What happens when you entered the code?

Re: The code is not working

Fothergill1 — Mon, 19 Feb 2024 11:42:49 GMT

@Suzanne81Are you signed into your My Sky account at https://www.sky.com/mysky If not sign in before entering your activation code.

During setup you must also be using the same primary email that is registered to your account.

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code that appeared on your screen during setup.

The following link is to a setup help guide:

https://www.sky.com/help/articles/setting-up-sky-glass-help

If all else fails call Sky for some additional troubleshooting.

Re: The code is not working

Suzanne81 — Mon, 19 Feb 2024 12:11:05 GMT

Done everything you suggests still not working thanks for the help

Re: The code is not working

GD1 — Mon, 19 Feb 2024 12:15:45 GMT

@Suzanne81 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: The code is not working

Greenfingers001 — Mon, 19 Feb 2024 12:28:51 GMT

Thanks for escalating this. We’ve sent @Suzanne81 an invite to chat.

Re: The code is not working

Addie15 — Wed, 21 Feb 2024 15:00:43 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.