topic Re: Remote control problems in Sky Stream

Remote control problems

Mac4Shaz24 — Fri, 16 Feb 2024 17:41:09 GMT

Paper strip stopping batteries from connecting ripped when I tried to remove it. Can't see how to remove the remaining paper to get my remote working. Can anybody help me please???

Re: Remote control problems

GD1 — Fri, 16 Feb 2024 17:44:19 GMT

@Mac4Shaz24 Pleasee the instructions here https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass

Re: Remote control problems

martswain — Fri, 16 Feb 2024 19:12:51 GMT

If you are finding it difficult to get a grip on the remote put on a pair of rubber gloves.

You only need to slide it a few mm to get the back free.

Re: Remote control problems

Mac4Shaz24 — Sat, 17 Feb 2024 22:50:26 GMT

Cannot remove back from puck remote

Re: Remote control problems

martswain — Sun, 18 Feb 2024 07:50:25 GMT

@Mac4Shaz24 you'll have to keep trying, make sure you are moving it in the direction of the very small arrow.

Re: Remote control problems

Chrisee — Sun, 18 Feb 2024 08:02:18 GMT

@Mac4Shaz24 it can be tough getting the back off the remotes I lay them face down on a towel or on a carpetted floor and use. The flat of my hand to slip the back down in the direction of the arrow - the back moves a little way.