topic Re: Challenge channel in Sky Stream

Challenge channel freezing after an ad-break

Tonywear — Thu, 08 Feb 2024 11:04:14 GMT

Why is challenge tv locking up my sky puk during each advertisement break.

Moderator note: subject of thread updated to better reflect the conversation

Re: Challenge channel

MarkGoldsmith — Thu, 08 Feb 2024 09:44:35 GMT

@Tonywear try unplugging the stream puck for a couple of minutes and then see if that resolves the issue.

Re: Challenge channel

Tonywear — Thu, 08 Feb 2024 09:50:43 GMT

Thanks I have tried unplugging the puk and a second puk which has the same issues, I have even rebooted the wifi. It does come back on but then goes off at the next break.

Re: Challenge channel

MarkGoldsmith — Thu, 08 Feb 2024 10:37:43 GMT

Are both the devices connected via WiFi? As a test you could try connecting one via Ethernet cable and disabling WiFi in the device settings and see if that helps. That would either point or eliminate the issue being WiFi signal related.

Re: Challenge channel

KevNewMedia — Thu, 08 Feb 2024 11:03:33 GMT

Hi @Tonywear

Welcome to the Sky Community, and thank you for highlighting this issue!

I've passed this problem on to our support teams as I've witnessed it this morning as well. As soon as I have an update, I'll let you know.

Re: Challenge channel freezing after an ad-break

MarkGoldsmith — Thu, 08 Feb 2024 11:34:25 GMT

I've just done a bit of testing and you shouldn't need to reboot to restore normal service.

I opened a random app, went back to the Home Screen and was able to once again switch between the live channels.

(clearly I'm looking for any distractions from my work 😀)

Re: Challenge channel freezing after an ad-break

Tonywear — Thu, 08 Feb 2024 16:36:35 GMT

Thanks for your response. I tried this by going into playlist which eventually it came back on without turning puk on and off again but it's not an ideal fix. Sadly I watch challenge tv all the time. Thanks for your help with this issue hopefully sky will fix the issue. 👍

Re: Challenge channel

Tonywear — Thu, 08 Feb 2024 16:38:38 GMT

Thanks Kev fingers crossed.

Re: Challenge channel

Tonywear — Thu, 08 Feb 2024 16:41:50 GMT

I have 2 units, 1 is cable and one is wifi the issue occurred at the same time on 2 different tv,s.

Re: Challenge channel

Tonywear — Thu, 08 Feb 2024 18:23:05 GMT

Just realised it always happens at the end of the sky protect add on challenge channel

Re: Challenge channel freezing after an ad-break

Elise5 — Fri, 09 Feb 2024 20:23:37 GMT

This is also happening for me too. Its been doing it for over a week. Only on challenge chanel during ad break. Really frustrating. Has anyone had a fix from sky yet?

Re: Challenge channel freezing after an ad-break

Tonywear — Fri, 09 Feb 2024 20:30:57 GMT

Nothing yet but it's been escalated up the chain.

Re: Challenge channel freezing after an ad-break

Jojo11 — Fri, 09 Feb 2024 20:51:29 GMT

I am also experiencing this issue. Started a few days ago. Freezes during every ad break and takes ages to restart meaning much of the show is missed

Re: Challenge channel freezing after an ad-break

Tonywear — Fri, 09 Feb 2024 20:56:37 GMT

Ye it's so frustrating, best way I find round it is swap to another channel when challenge breaks come on then flip back when you think challenge adds are finished

Re: Challenge channel freezing after an ad-break

tgransden — Sat, 10 Feb 2024 10:14:35 GMT

Also experiencing this issue since yesterday. Hopefully this gets sorted as being able to stream challenge over WiFi was a huge pull as our terristeial TV signal is awful. It does sort itself out after a reboot but obviously don't want to be doing that each ad break!

Re: Challenge channel freezing after an ad-break

MarkGoldsmith — Sat, 10 Feb 2024 10:21:33 GMT

@tgransden wrote:
Also experiencing this issue since yesterday. Hopefully this gets sorted as being able to stream challenge over WiFi was a huge pull as our terristeial TV signal is awful. It does sort itself out after a reboot but obviously don't want to be doing that each ad break!

@tgransden If it does freeze you shouldn't need to reboot, just open any on the on-demand apps then exit the app and it should then unfreeze the live channels. Or as others have suggested when the ad break starts switch over to another channel for 3-4 minutes to avoid the ad break in challenge.

Re: Challenge channel

Mic123 — Sat, 10 Feb 2024 11:48:17 GMT

Having the same issue. Challenge freezing after every add break. Ironically, freezes on the add for Sky Broadband!!

Re: Challenge channel

Shaund1980 — Mon, 12 Feb 2024 20:00:51 GMT

Noticed this also so frustrating

Re: Challenge channel freezing after an ad-break

Shaund1980 — Mon, 12 Feb 2024 20:02:36 GMT

Has this issue been resolved as stopped watching challenge as is to frustrating

Re: Challenge channel freezing after an ad-break

Tonywear — Tue, 13 Feb 2024 05:32:21 GMT

Sorry no it's still happening