topic Re: Sky stream puck will not setup no matter what i try. in Sky Stream

Sky stream puck will not setup no matter what i try.

Kevinmilmore — Tue, 13 Feb 2024 20:14:45 GMT

Sky stream puck is broken. Tried every quick button pushing, combination, press and hold unplug/plug back in technique that online sky engineers can recommend. Honestly cant remember the last time sky made a product that was garbage. Any chance of a new puck so i can waste another hour with that before i eventually cancel, go to a good broadband provider and just get a google chromecast. Thanks

Re: Sky stream puck will not setup no matter what i try.

peter-marlow+1966 — Tue, 13 Feb 2024 20:22:02 GMT

Ring sky and ask for a replacement

Re: Sky stream puck will not setup no matter what i try.

Gordon_Hunter — Tue, 13 Feb 2024 20:55:19 GMT

I have had Sky for so many year and decided to get Sky Stream as I didn't want a dish. Really disappointed, apps are intermittent and now a total failure. Phoned the support line and after 30 mins I'm now worse off with a dead puck that won't start or do a software upgrade. Poor product

Re: Sky stream puck will not setup no matter what i try.

MarkGoldsmith — Tue, 13 Feb 2024 20:58:36 GMT

@Gordon_Hunter how do you have your puck connected to the internet via WiFi or an Ethernet cable?

Re: Sky stream puck will not setup no matter what i try.

Gordon_Hunter — Tue, 13 Feb 2024 21:05:29 GMT

Wi-Fi, solid 400mbps connection,, I stream apps stream in UHD. The Sky channel list comes up but the channels give a technical error.

Re: Sky stream puck will not setup no matter what i try.

Gordon_Hunter — Tue, 13 Feb 2024 21:09:22 GMT

I also wish I did more research, no recording is also a pain.

Re: Sky stream puck will not setup no matter what i try.

MarkGoldsmith — Tue, 13 Feb 2024 21:12:29 GMT

If you have tried the old unplugging for several minutes trick the symptoms are pointing as WiFi instability in potentially being the cause of the problem.

There is one easy way to test that, disable the WiFi in the settings, connect via an Ethernet cable and then perform a reboot of the puck by unplugging it for 30 seconds. The reboot will ensure the WiFi is indeed disabled.