https://helpforum.sky.com/t5/Sky-Stream/My-remote-control-usnt-work-correctly/m-p/4560663#M18002 <P>Reset the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It<BR /><BR />If it is still not working have a look at the following guides:<BR /><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A><BR /><A href="https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help</A><BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Mon, 12 Feb 2024 11:32:57 GMT MarkGoldsmith 2024-02-12T11:32:57Z https://helpforum.sky.com/t5/Sky-Stream/My-remote-control-usnt-work-correctly/m-p/4560656#M18000 <P>My remote control isnt working correctly</P> Mon, 12 Feb 2024 11:25:05 GMT https://helpforum.sky.com/t5/Sky-Stream/My-remote-control-usnt-work-correctly/m-p/4560656#M18000 Wayne077 2024-02-12T11:25:05Z https://helpforum.sky.com/t5/Sky-Stream/My-remote-control-usnt-work-correctly/m-p/4560660#M18001 <P>My remote control isnt working correctly. It will not move up or down.</P> Mon, 12 Feb 2024 11:28:04 GMT https://helpforum.sky.com/t5/Sky-Stream/My-remote-control-usnt-work-correctly/m-p/4560660#M18001 Wayne077 2024-02-12T11:28:04Z https://helpforum.sky.com/t5/Sky-Stream/My-remote-control-usnt-work-correctly/m-p/4560663#M18002 <P>Reset the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It<BR /><BR />If it is still not working have a look at the following guides:<BR /><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A><BR /><A href="https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help</A><BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Mon, 12 Feb 2024 11:32:57 GMT https://helpforum.sky.com/t5/Sky-Stream/My-remote-control-usnt-work-correctly/m-p/4560663#M18002 MarkGoldsmith 2024-02-12T11:32:57Z