topic Re: ITVX app in Sky Stream

ITVX app

Mountbarrow1 — Sat, 10 Feb 2024 12:44:56 GMT

ITVX app will not start up, just get ITVX logo page

Re: ITVX app

Fothergill1 — Sat, 10 Feb 2024 13:20:18 GMT

@Mountbarrow1 Firstly try a reboot. Switch off your Stream puck at the plug socket and wait for a minute before switching it on again. It will take about a minute to reboot.

If that doesn't work refresh the Apps by going to Settings > System Management > Resets & Updates. They can take a few hours to refresh but it is done in the background so you can still use your Stream puck.

Re: ITVX app

Mountbarrow1 — Wed, 14 Feb 2024 12:59:15 GMT

Tried all the usual stuff, it was something in the puck that wasn't allowing the app to boot up. We have a second puck in the bedroom and that works fine, so gave the puck a factory reset and it's working OK just got to login to all the apps again.

Thanks for your help.