topic Re: Error MYSKY_2998 when registering for Paramount+ in Sky Stream

Error MYSKY_2998 when registering for Paramount+

duncanda59 — Fri, 09 Feb 2024 12:10:42 GMT

I subscribed to Sky Stream in January, with Sky Cinema and am trying to register for included Paramount+, but get error MYSKY_2998. I've updated the apps and I've not had a previous Sky subscription. How do I resolve this issue?

Thanks

Re: Error MYSKY_2998 when registering for Paramount+

GD1 — Fri, 09 Feb 2024 12:14:08 GMT

@duncanda59 Have you created an account with Paamount+ These steps should help https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

Re: Error MYSKY_2998 when registering for Paramount+

duncanda59 — Fri, 09 Feb 2024 12:28:45 GMT

Thanks for your advice.

When I try to access Sky Shop, I unfortunately get error MYSKY_1998.

Re: Error MYSKY_2998 when registering for Paramount+

MarkGoldsmith — Fri, 09 Feb 2024 12:42:43 GMT

@duncanda59 if you haven't already try u unplugging the puck for a couple of minutes and see if it gets rid of that error.

Re: Error MYSKY_2998 when registering for Paramount+

duncanda59 — Fri, 09 Feb 2024 12:55:09 GMT

Hi Mark

I've tried switchig off the puck. Unfortunately still the same errors.

Re: Error MYSKY_2998 when registering for Paramount+

MarkGoldsmith — Fri, 09 Feb 2024 13:01:24 GMT

@duncanda59 I've escalated your post to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Error MYSKY_2998 when registering for Paramount+

duncanda59 — Fri, 09 Feb 2024 13:04:14 GMT

Thank you.

Re: Error MYSKY_2998 when registering for Paramount+

Addie15 — Fri, 09 Feb 2024 13:53:09 GMT

Hi there! Thank you for escalating this. We have sent an invite to @duncanda59.

Re: Error MYSKY_2998 when registering for Paramount+

Addie15 — Fri, 09 Feb 2024 14:43:31 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out.

Thanks.

Re: Error MYSKY_2998 when registering for Paramount+

duncanda59 — Fri, 09 Feb 2024 14:53:55 GMT

Thanks for all your advice.

I started a chat with the Sky Expert and it's a known issue. However before anything was done, the Mysky/Sky Shop route now works and I registered for Paramount+ through this route and now have access to Paramount+. Strange.