topic Re: Disruption to viewing, compensation? in Sky Stream

Disruption to viewing, compensation?

Del1935 — Thu, 08 Feb 2024 18:36:04 GMT

Sky box didn't work last weekend so missed cricket, new sky stream v erratic so a weeks disrupted viewing. Some compensation would be nice as have been a customer since last century!

Re: Disruption to viewing, compensation?

GD1 — Thu, 08 Feb 2024 18:46:51 GMT

@Del1935 You won't get any by posting in a public forum.

Have you reported the issue to Sky?

Re: Disruption to viewing, compensation?

Del1935 — Thu, 08 Feb 2024 18:49:53 GMT

I tried but was on hold for 20 minutes and gave up as things to do

Re: Disruption to viewing, compensation?

GD1 — Thu, 08 Feb 2024 18:50:49 GMT

@Del1935 Until you speak to Sky and report the issues they won't know.

Re: Disruption to viewing, compensation?

Jones_The_Cat — Thu, 08 Feb 2024 19:00:29 GMT

@Del1935 wrote:
Sky box didn't work last weekend so missed cricket, new sky stream v erratic so a weeks disrupted viewing. Some compensation would be nice as have been a customer since last century!

It's best to lodge an official complaint if you feel you have not received an adequate service:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Disruption to viewing, compensation?

TimmyBGood — Fri, 09 Feb 2024 08:54:05 GMT

@Del1935

Unlike broadband there's no industry scheme for compensation due to service disruption, and the regulator doesn't require it. You can attempt to negotiate with Sky for a goodwill measure if you wish.

Re: Disruption to viewing, compensation?

Jporch316 — Fri, 09 Feb 2024 09:12:59 GMT

How was your viewing disrupted ? If your internet went down then that needs to be taken up with your isp

Edit - removed references to glass when realised it was stream

Re: Disruption to viewing, compensation?

highr — Fri, 09 Feb 2024 09:50:22 GMT

I rang Sky to complain about my dead Stream remote and they gave me a small credit as compensation. As others have said, you need to speak to them.