topic Re: Sky stream freezing/audio issues in Sky Stream

Sky stream freezing/audio issues

Domdom1 — Fri, 09 Feb 2024 07:25:48 GMT

Recently changed to Sky stream and have been having issues with normal channels like BBC 1, where it starts to skip/freeze for a second or 2. Progressily gets worse and worse, till unwatchable. Any ideas how to resolve.

Re: Sky stream freezing/audio issues

MarkGoldsmith — Fri, 09 Feb 2024 07:51:57 GMT

Hi @Domdom1 @the first thing to test is the internet soeed the stream puck is receiving. To test this open the nextflic app on the puck, go to get help then check your network. This should tell you the download speed. It's worth doing this a few times particularly when you are seeing this problem.

if you are connected via WiFi you should also test connecting via Ethernet to eliminate the stability of the WiFi connection as the issue. When connecting via Ethernet, ensure you go into the stream puck settings and disable the WiFi (if you don't do this it will keep switching back over to WiFi and not use Ethernet so would invalid the test). Once this is done unplug the puck for one minute to reboot it, this is always useful as it ensures the disabling of the WiFi is picked up correctly.

Re: Sky stream freezing/audio issues

Domdom1 — Fri, 09 Feb 2024 08:43:31 GMT

Thanks alot, I will check the WiFi speed!

I have a ethernet cable on order, and great tip about switching off WiFi !