topic Re: Sky stream puck in Sky Stream

Sky stream puck

HolTay — Thu, 08 Feb 2024 16:32:35 GMT

Hello,

I was just wondering if anyone had any trouble with their sky stream puck. We had it installed on the 10th January and I've had nothing but trouble. Our first box was glitching constantly, making strange noises. Phoned sky and had a discussion about this with them and they decided they thought the box was faulty so sent another one out next day delivery. I was delighted that it was so easy to resolve my issue.
However, this next box has come and is even worse than the last box. I have to unplug it by the mains EVERY time I want to watch TV as the box completely shuts itself off and won't turn on without being unplugged.
I also feel I was mis-sold the sky puck as nothing was mentioned about their being a delay. I watch the football and it's often about a minute behind so I am finding out about goals prior to me actually watching it. I had a lengthy conversation with the sales team about how I like football and this is something I would be wanting to watch and nothing was mentioned until the day of installation.

Re: Sky stream puck

SKY1992bf — Thu, 08 Feb 2024 16:38:09 GMT

@HolTay The delay lag is completely normal and you can't do anything to remove it completely

it's the way streaming works compared to satellite broadcasting as it takes longer to process the data streams for streaming than it does to send signals via satellite

Re: Sky stream puck

GD1 — Thu, 08 Feb 2024 17:00:53 GMT

@HolTay There are currently 2 Low Latency channels on Stream/Glass being tested as Sky are aware of the latency issues.

Check out 921 & 922 (If you have UHD)

Re: Sky stream puck

peter-marlow+1966 — Thu, 08 Feb 2024 18:41:23 GMT

Run a speed check on Netflix to see what speed the puck is getting

Re: Sky stream puck

Jporch316 — Thu, 08 Feb 2024 18:58:59 GMT

The not coming out of standby is a known issue for pucks delivered in the last few weeks and is currently under investigation by sky

there is a mega thread in this forum discussing it

Re: Sky stream puck

Laing1 — Thu, 08 Feb 2024 20:25:42 GMT

@HolTay wrote:

Hello,

I was just wondering if anyone had any trouble with their sky stream puck. We had it installed on the 10th January and I've had nothing but trouble. Our first box was glitching constantly, making strange noises. Phoned sky and had a discussion about this with them and they decided they thought the box was faulty so sent another one out next day delivery. I was delighted that it was so easy to resolve my issue.
However, this next box has come and is even worse than the last box. I have to unplug it by the mains EVERY time I want to watch TV as the box completely shuts itself off and won't turn on without being unplugged.
I also feel I was mis-sold the sky puck as nothing was mentioned about their being a delay. I watch the football and it's often about a minute behind so I am finding out about goals prior to me actually watching it. I had a lengthy conversation with the sales team about how I like football and this is something I would be wanting to watch and nothing was mentioned until the day of installation.

@HolTay the maga thread that @Jporch316 is talking about can be found in the link below

https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Remote-won-t-turn-on-any-of-my-pucks/td-p/4550682