topic Re: Unpaid bill carried in Sky Stream

Unpaid bill carried

Emma0106011 — Wed, 07 Feb 2024 13:35:58 GMT

Hi, I struggled to pay my bill this month. I paid my internet but couldn't pay my sky steam. I got a message on the app today to say my unpaid amount would be carried to next bill. Does that mean I won't be restricted if the bill is paid next month? I understand I'll probably be billed a late payment fee which is fine but will me services still stay on? This was the message:

Changes to your next bill: as your latest payment has not been recieved in full, any outstanding balance will be added to your next bill.

Re: Unpaid bill carried

Deedee36 — Wed, 07 Feb 2024 14:15:31 GMT

@Emma0106011 As we are all customers here you would be best contacting sky to discuss your current situation.

Re: Unpaid bill carried

mikealanr — Wed, 07 Feb 2024 21:10:09 GMT

Hi @Emma0106011

Sky publish information and missed payments here: https://www.sky.com/help/home/sky-tv/sky-tv-stream/account-and-billing-sky-stream/bills-and-payments-sky-glass/articles/missed-payments-sky-glass

Sky will attempt to take the money again 10 days after it's due. If it's returned unpaid It's likely your services will get suspended and will stay that way until the balance is paid:

"We'll attempt a second collection within 10 days of your original payment date. All you need to do is make sure there's enough available to pay for your bill.

If our second attempt fails, there isn't enough for us to collect or you have no payment details, your services will be suspended. To restore your account you'll need to make a payment and update your payment details"

They gon on Futher to say:

"you’re unable to pay the outstanding balance on your account, there are steps you can take to clear the debt and restore your account.

You can make interim payments whenever you want. Choose the amount and frequency of these payments to ensure you stay in control of your finances.

Your services will stay suspended until you clear your outstanding balance or get in touch to discuss your options"

But the only people who will be able to help is Sky. We are all fellow subscribers here as @Deedee36 as highlighted.

MikeAlanR