topic Re: Getting technical error message on every chanel and playlist in Sky Stream

Getting technical error message on every chanel and playlist

Dorisp — Wed, 31 Jan 2024 23:31:42 GMT

Getting technical error message on every channel and playlist

Re: Getting technical error message on every chanel and playlist

GD1 — Wed, 31 Jan 2024 23:35:59 GMT

@Dorisp Likely caused by poor wifi signal, can you use ethernet instead?

What are your broadband speeds like?

Have you also tried unplugging the box for a couple of minutes?

Re: Getting technical error message on every chanel and playlist

Dorisp — Wed, 31 Jan 2024 23:51:32 GMT

WiFi fine not practical to do eternity and have unplugged twice now still nothing 😡

Re: Getting technical error message on every chanel and playlist

MarkGoldsmith — Thu, 01 Feb 2024 07:20:08 GMT

@Dorisp wrote:
WiFi fine not practical to do eternity and have unplugged twice now still nothing 😡

@Dorisp Unfortunately that's incorrect, you can't tell that your WiFi is of suitable strength and stability until you try the Ethernet test. You also need to make sure the WiFi setting is disabled on the device when Ethernet is plugged in otherwise it tends to default over back to WiFi.

the sky streaming platform isn't like most devices that are capable of dealing with WiFi signals that get weaker and have occasional dropouts as the devices must constantly be connected to Skys servers in order to function and need to always have a minimum download speed of at least 30 Mbps

Re: Getting technical error message on every chanel and playlist

Jporch316 — Thu, 01 Feb 2024 07:42:26 GMT

Also unplug your router for a few minutes ....