topic Re: Screen freezes during setup in Sky Stream

Screen freezes during setup

ConorCullen — Wed, 31 Jan 2024 13:06:03 GMT

During setup when I get to the point of connecting my account when I move to the next screen it freezes and the progress indicator doesn't change. I've tried on 3 separate occasions after turning off and on but doesnt get any further.

Re: Screen freezes during setup

MarkGoldsmith — Wed, 31 Jan 2024 13:10:51 GMT

@ConorCullen do you have it connected via WiFi? If so I'd suggest using an Ethernet cable and seeing if that helps it get further through the setup. It's possible it's freezing due to lack of internet connection.

Re: Screen freezes during setup

ConorCullen — Wed, 31 Jan 2024 18:42:20 GMT

My puck was right beside the router and I've a 300mb download speed so it's not a WiFi connection issue.

Re: Screen freezes during setup

MarkGoldsmith — Wed, 31 Jan 2024 18:45:00 GMT

The puck and glass being right next to a router has also been known to cause.

Re: Screen freezes during setup

ConorCullen — Thu, 01 Feb 2024 19:37:22 GMT

I connected using cable and no difference