topic Re: Incorrect ad insertion when watching catch up in Sky Stream

Incorrect ad insertion when watching catch up

AdeleHH — Tue, 30 Jan 2024 10:47:55 GMT

Watching the most recent two episodes of True Detective: Night Country via catch up (we have a Sky Puck), the ad insertion seems buggy. An ad will interrupt a scene mid-sentence with no bumpers either side, then about thirty seconds later at what would appear to be the intended segmentation point an ad bumper will play followed by some black frames and then return to the programme without any ads having played.

It's an HBO show which in its original form would be uncut so breaks have to be forced to some degree, but this doesn't seem like the intended behaviour, is it happening for anyone else?

Re: Incorrect ad insertion when watching catch up

Jones_The_Cat — Tue, 30 Jan 2024 10:58:03 GMT

@AdeleHH wrote:
Watching the most recent two episodes of True Detective: Night Country via catch up (we have a Sky Puck), the ad insertion seems buggy. An ad will interrupt a scene mid-sentence with no bumpers either side, then about thirty seconds later at what would appear to be the intended segmentation point an ad bumper will play followed by some black frames and then return to the programme without any ads having played.

It's an HBO show which in its original form would be uncut so breaks have to be forced to some degree, but this doesn't seem like the intended behaviour, is it happening for anyone else?

That doesn't sound right at all and would infuriate me. Have you given your puck a reboot recently? If it's still doing it after that then it might be worth contacting viewer relations to get this looked into. You can email them on viewerR@sky.uk

Re: Incorrect ad insertion when watching catch up

AdeleHH — Tue, 30 Jan 2024 11:02:40 GMT

Thanks for the contact address, I was having trouble finding one! Will try a reboot first and see how I go...

Re: Incorrect ad insertion when watching catch up

baboons2014 — Fri, 02 Feb 2024 07:59:28 GMT

Same issue with all three episodes, though at least I didn't get an ad for the first two, just a cut to black. My box has been rebooted recently. I've emailed the address above, thanks.

Re: Incorrect ad insertion when watching catch up

mikealanr — Fri, 02 Feb 2024 14:04:03 GMT

Clearly an issue with Sky AdSmart.

Might be worth emailing viewer relations and get them to investigate @AdeleHH

You can reach them at viewerR@sky.uk.

Edit: completely missed that @Jones_The_Cat already provided this info!

MikeAlanR

Re: Incorrect ad insertion when watching catch up

Ann-Marie45 — Mon, 05 Feb 2024 20:53:55 GMT

I'm having same issue. Watching True Detective on stream and mid scene getting random (long) adverts. Completely ruins the scene. Awful!

Re: Incorrect ad insertion when watching catch up

baboons2014 — Tue, 06 Feb 2024 07:03:40 GMT

The viewer team named above say they couldn't replicate it 😣

Re: Incorrect ad insertion when watching catch up

MarkGoldsmith — Tue, 06 Feb 2024 07:25:31 GMT

Try unplugging your stream puck for a couple of minutes to reboot it and see if that helps.

Re: Incorrect ad insertion when watching catch up

baboons2014 — Tue, 06 Feb 2024 08:25:12 GMT

Thanks, no change. I've spoken to the Tech Team who were passing it on to be investigated. Luckily I'm getting either zero or one adverts and can skip unlike others.

Re: Incorrect ad insertion when watching catch up

nmbailey — Tue, 06 Feb 2024 09:07:28 GMT

This happens a lot with Sky on demand content.
I think Sky should unplug AdSmart and turn it back on when they've got it actually working correctly. I assume the "smart" in its name is meant to be ironic?

Re: Incorrect ad insertion when watching catch up

baboons2014 — Tue, 06 Feb 2024 09:30:10 GMT

Really? I've never had a problem until this show (well as long as I take no advert being delivered as a good thing 😃)

Re: Incorrect ad insertion when watching catch up

Fothergill1 — Tue, 06 Feb 2024 20:58:49 GMT

@AdeleHH I have Add Skipping and I have watched up to episode 3 of True Detective (series 4) and have been getting no adverts at all.

Re: Incorrect ad insertion when watching catch up

Jones_The_Cat — Tue, 06 Feb 2024 21:00:55 GMT

@Fothergill1 wrote:
@AdeleHH I have Add Skipping and I have watched up to episode 3 of True Detective (series 4) and have been getting no adverts at all.

Are you watching in HD or UHD?

Re: Incorrect ad insertion when watching catch up

Fothergill1 — Tue, 06 Feb 2024 21:12:56 GMT

@Jones_The_Cat I am setup for UHD by default so assume the episodes I have watched are in UHD.

Re: Incorrect ad insertion when watching catch up

Jones_The_Cat — Tue, 06 Feb 2024 21:51:43 GMT

@Fothergill1 wrote:
@Jones_The_Cat I am setup for UHD by default so assume the episodes I have watched are in UHD.

I think it's the HD versions which have ads inserted.

Re: Incorrect ad insertion when watching catch up

nmbailey — Wed, 07 Feb 2024 07:03:39 GMT

Interesting. Has anyone else had ads on Sky programmes when watching in UHD?

Re: Incorrect ad insertion when watching catch up

baboons2014 — Wed, 07 Feb 2024 16:17:22 GMT

I now have a case reference number. Will update if there's a resolution.

Re: Incorrect ad insertion when watching catch up

nmbailey — Thu, 15 Feb 2024 22:09:44 GMT

Any update, @baboons2014? I'm getting misplaced ads in True Detective s4 episodes still. Watching in HD btw

Re: Incorrect ad insertion when watching catch up

baboons2014 — Thu, 15 Feb 2024 22:57:19 GMT

Nothing at all. Will try and get an update.

Re: Incorrect ad insertion when watching catch up

Ann-Marie45 — Fri, 16 Feb 2024 11:39:15 GMT

Same - I emailed again last night. So annoying. Half way through a really emotive scene, suddenly an inappropriately placed ad.