topic Re: Sky stream in Sky Stream

Sky stream

Iona2000 — Mon, 29 Jan 2024 18:15:44 GMT

My sky stream keeps freezing and saying its a technological issue has anyone had this problem

Re: Sky stream

Jones_The_Cat — Mon, 29 Jan 2024 18:19:28 GMT

@Iona2000 wrote:
My sky stream keeps freezing and saying its a technological issue has anyone had this problem

This is always usually related to your broadband speed.

Is your puck connected via WiFi? Is it possible to connect with ethernet to your router?

What broadband speed is the puck receiving? To find out, open the Netflix app, navigate to the get help section and run a network check. Report back with the result.

Re: Sky stream

Iona2000 — Mon, 29 Jan 2024 18:21:40 GMT

It's currently through virgin media WiFi as I'm waiting for sky broadband to be connected next week

Re: Sky stream

MarkGoldsmith — Mon, 29 Jan 2024 18:52:25 GMT

@Iona2000 wrote:
It's currently through virgin media WiFi as I'm waiting for sky broadband to be connected next week

@Iona2000 as its connected via WiFI the best thing to try is to connect via ethernet to the router, and in the Sky Stream puck settings, ensure that the wifi option is set to disabled. Once you disable the WiFi in settings it always best to reboot the puck by unplugging it for a couple of minutes. If you don't disable Wifi in the settings it will keep switching over from ethernet to Wifi and likely will continue to cause issues.