topic puck issue in Sky Stream

puck issue

MichaelNewby — Sun, 28 Jan 2024 18:31:43 GMT

Puck has constant white light and remote does nothing, changed batteries, turned on & off as instructed

Re: puck issue

Jones_The_Cat — Sun, 28 Jan 2024 18:42:06 GMT

@MichaelNewby wrote:
Puck has constant white light and remote does nothing, changed batteries, turned on & off as instructed

You've probably got a dead remote. They're trash - really, really not good. Try giving it a twist with a firm grip as if wringing out a cloth. This can sometimes spark them back into life, if only temporarily.

Also try turning the puck off at the wall for at least 10 minutes then power it back on. A full reboot can sometimes sort them out.

Re: puck issue

mikealanr — Sun, 28 Jan 2024 20:58:48 GMT

Hi @MichaelNewby

Further to @Jones_The_Cat tip about twisting the remote. If the remote is lighting up and has power, try repairing it via the instructions here: https://www.sky.com/help/articles/remote-control-help-sky-glass

It's it's completely dead you can get a replacement from Sky as the rent the puck to you. You will need to contact sky customer service as we are fellow subscribers here.

MikeAlanR

Re: puck issue

MarkGoldsmith — Sun, 28 Jan 2024 21:08:42 GMT

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Re: puck issue

MichaelNewby — Mon, 29 Jan 2024 10:17:33 GMT

Thanks guys, new one ordered, @Jones_The_Cat @MarkGoldsmith

Re: puck issue

MichaelNewby — Mon, 29 Jan 2024 10:19:05 GMT

Thx @mikealanr