https://helpforum.sky.com/t5/Sky-Stream/Button-on-remote-performing-incorrect-action/m-p/4547534#M16907 <P>Try repairing the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It<BR /><BR />A third option is take the batteries out of the remote and leave them out for several hours put putting them back in the remote.<BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Fri, 26 Jan 2024 21:20:04 GMT MarkGoldsmith 2024-01-26T21:20:04Z https://helpforum.sky.com/t5/Sky-Stream/Button-on-remote-performing-incorrect-action/m-p/4547504#M16904 <P>I have Sky Stream and set up a pin containing the number 3.&nbsp;<BR /><BR /></P><P>We had no issues until a few weeks ago and out of nowhere the 3 button on our remote developed the ability to turn off the Puck.&nbsp;<BR /><BR /></P><P>It is no longer recognising it as a number, whether we're inputting the pin or changing the channel number. Can anyone help?</P> Fri, 26 Jan 2024 20:18:37 GMT https://helpforum.sky.com/t5/Sky-Stream/Button-on-remote-performing-incorrect-action/m-p/4547504#M16904 Caking 2024-01-26T20:18:37Z https://helpforum.sky.com/t5/Sky-Stream/Button-on-remote-performing-incorrect-action/m-p/4547534#M16907 <P>Try repairing the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It<BR /><BR />A third option is take the batteries out of the remote and leave them out for several hours put putting them back in the remote.<BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Fri, 26 Jan 2024 21:20:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Button-on-remote-performing-incorrect-action/m-p/4547534#M16907 MarkGoldsmith 2024-01-26T21:20:04Z