topic Re: Cannot play Apple TV+ through Sky Stream in Sky Stream

Cannot play Apple TV+ through Sky Stream

Cjamber — Thu, 21 Dec 2023 16:37:56 GMT

Sky stream loads the Apple TV+ app and I can manoeuvre round within the app.
when I select a program however it starts to load and then almost immediately just chucks me out and turns off the stream puck.
I have to reset the puck and turn power off and on to get back in.

I am connected by Ethernet.

Apple TV works fine through Fire stick connected wirelessly. !

Re: Cannot play Apple TV+ through Sky Stream

Cjamber — Tue, 26 Dec 2023 21:59:30 GMT

The problem has now extended to Amazon Prime Video.

App loads. Program selected ( in this instance Reacher) and pick crashes / turns off. Leaving TV saying please select an input source. Only rebooting pick will get Sky Home Screen back.

Re: Cannot play Apple TV+ through Sky Stream

TimmyBGood — Tue, 26 Dec 2023 22:31:48 GMT

@Cjamber wrote:

I am connected by Ethernet.

Is WiFi definitely off?

What speed do you see when using the Netflix 'Check my network' option?

Re: Cannot play Apple TV+ through Sky Stream

Cjamber — Wed, 27 Dec 2023 09:19:22 GMT

Thanks

wifi definitely off under Sky Netork advanced settings

speed from Netflix 53.51 Mbps

Re: Cannot play Apple TV+ through Sky Stream

MarkGoldsmith — Wed, 27 Dec 2023 09:37:50 GMT

Have you tried an App refresh?

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution.

Re: Cannot play Apple TV+ through Sky Stream

Cjamber — Wed, 27 Dec 2023 14:00:38 GMT

Have tried previously with Apple TV issue but not again with more recent Prime Video fault. Will try again and wait 3 days.......,,

Re: Cannot play Apple TV+ through Sky Stream

poochi889 — Fri, 26 Jan 2024 15:41:55 GMT

Was this issue ever resolved? I recently got the streaming puck for upstairs, I already have sky glass downstairs and have had nothing but problems with it. Can't access Apple tv+, all my programmes are not in my plalist, mainly ITV ones and if I search for a programme for example Coronation Street it says there are currently no programmes of this type available. I have tried the app refresh twice now and there is no difference.

Re: Cannot play Apple TV+ through Sky Stream

Jones_The_Cat — Fri, 26 Jan 2024 15:53:05 GMT

@poochi889 wrote:
Was this issue ever resolved? I recently got the streaming puck for upstairs, I already have sky glass downstairs and have had nothing but problems with it. Can't access Apple tv+, all my programmes are not in my plalist, mainly ITV ones and if I search for a programme for example Coronation Street it says there are currently no programmes of this type available. I have tried the app refresh twice now and there is no difference.

Have you tried a reboot? Turn the Glass TV and the puck off at the wall for at least ten minutes then power back on. This can sometimes clear glitches, albeit temporarily.

Beyond that I can't suggest anything I'm afraid. I gave up with mine and cancelled because little annoying issues like this just kept recurring.

Re: Cannot play Apple TV+ through Sky Stream

MarkGoldsmith — Fri, 26 Jan 2024 18:04:21 GMT

If things like unplugging or a factory reset doesn't solve it then it would imply the device is faulty.

you are best off phoning Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Re: Cannot play Apple TV+ through Sky Stream

Cjamber — Fri, 26 Jan 2024 20:09:40 GMT

This is unresolved. Apple TV worked for a couple of weeks without my intervention and then stopped again without apparent cause.
I'll call Sky.

Re: Cannot play Apple TV+ through Sky Stream

winslow990 — Wed, 04 Sep 2024 14:25:38 GMT

I have recently activated a free Apple plus subscription from my bank.

I have logged on to apple tv on my Sky stream service which is connected to a Sony OLED tv via a high quality HDMI cable.

I can open the Apple app and play the trailers for any programme. However when I select an episode the programme starts to load then I get a message on the tv saying that there is no

input and the screen remains blank. This also locks the Stream box and I have to reboot it.

I have updated all the apps,, reset the Stream box and logged out and back into my Apple account on Sky. I have also tried SD playback and restarted the BT modem which works perfectly on everything else.

The App +tv works perfectly on my iMac and I Pad so it is not an account related issue?

I managed a chat conversation with Apple and they think it is a Sky issue.

Anybody got any ideas

Re: Cannot play Apple TV+ through Sky Stream

Cjamber — Wed, 04 Sep 2024 14:30:16 GMT

Ive given up trying to run Apple TV through sky stream and switch across to my Firestick for Apple TV only. Everything else runs fine through Sky Stream

Re: Cannot play Apple TV+ through Sky Stream

Upgrade111 — Mon, 03 Feb 2025 14:28:56 GMT

The issue is not limited just to Apple, it's also on Disney+.

I've had 3 different Pucks, and multiple hrad resets, Erthernet/WiFi combinations and conversations with the Sky supprt... nothing has worked.

The suggestion is now to wait for the Stream Update 7 which should be out early Feb.

Appaling support from Sky.

Re: Cannot play Apple TV+ through Sky Stream

Martyn+Green — Mon, 10 Feb 2025 22:58:27 GMT

I had the same problem exactly with Apple TV - I found that my issue was caused by the default picture setting resolution at 2160p - my set supports it but Apple TV can't play at this resolution I think so it locks up my Puck. Changing it to 1080p solved the problem