topic Re: Whole Home help in Sky Stream

Whole Home help

sammied — Fri, 26 Jan 2024 17:02:32 GMT

Hi all Sorry if this is a silly question, but I have this week received a new puck after upgrading to Sky Stream Whole Home. Trying to set it up and I am clueless. It worked fine downstairs after unplugging my old one. But I read (somewhere when searching for hours) the old one is the primary one, and new one to go in another tv. So plugged it back into my bedroom tv and now won't connect to router, obviously because that's downstairs. I don't have WiFi sockets upstairs so how does it work/connect? And how will it work in the.other rooms without paying for pucks (it will be expensive) I only got it because I pay for kids channels and they barely watch them, so wanted it in their rooms. I wasn't told anything when ordering and the "whole home" is misleading if needs extra pucks? Wifi is one of the best packages as well. Thanks 😊

Re: Whole Home help

sammied — Fri, 26 Jan 2024 17:07:08 GMT

I've connected via wps, so in my room is now sorted... What about the rest of bedroomms for boys, have I got to buy 2x pucks?

Re: Whole Home help

Jones_The_Cat — Fri, 26 Jan 2024 17:09:33 GMT

@sammied wrote:
I've connected via wps, so in my room is now sorted... What about the rest of bedroomms for boys, have I got to buy 2x pucks?

Yes. Every TV you want to have Sky on needs its own puck. Sky charge a non-refundable £39.95 activation fee for each one. You do not own the pucks, they are rented and you must return the pucks to Sky at the end of your contract.

Re: Whole Home help

MarkGoldsmith — Fri, 26 Jan 2024 18:11:37 GMT

The other option is to keep moving the devices from room to room but that is unadvisabke as you can easy start to damage the hdmi cables and sockets if it's something you do on a daily basis.

Re: Whole Home help

TimmyBGood — Fri, 26 Jan 2024 18:38:25 GMT

@sammied wrote:
I wasn't told anything when ordering and the "whole home" is misleading if needs extra pucks?

'Whole Home' is marketing name: it isn't meant to be taken literally and Sky has no idea how many rooms any of us actually have. One subscription covers up to six pucks, (each of which will have an up-front fee) but that would require at least Ultrafast 1 broadband.

Re: Whole Home help

MarkGoldsmith — Fri, 26 Jan 2024 18:56:38 GMT

@TimmyBGood wrote:
@sammied wrote:
I wasn't told anything when ordering and the "whole home" is misleading if needs extra pucks?
'Whole Home' is marketing name: it isn't meant to be taken literally and Sky has no idea how many rooms any of us actually have. One subscription covers up to six pucks, (each of which will have an up-front fee) but that would require at least Ultrafast 1 broadband.

Indeed it's the streaming version of "Multiroom" which can also carry the same confusion based on the marketing name they have used for it.